Collection Analyst is responsible for independently analyzing and reconciling customer accounts, creating value-added reporting on the receivables activity as a whole, and managing several hundred customers' receivables accounts.


Essential duties and responsibilities include the following: Develop regular Excel reporting (daily, weekly, monthly) on Accounts Receivable activity and progress by customer, business region, and coordinator.
Analyze account activity to determine patterns for late and disputed payments using analytics to help predict customer behaviors. Maintain large and complex accounts by establishing a rapport with customers in order to be proactive in having them pay their invoices timely and to collect on past due invoices. Offer solutions to resolve billing disputes and issues. Develop and implement reporting and tools to keep track of actions required from internal department personnel. Limit bad debt exposure by assessing new orders on accounts that have exceeded customer's credit limit. Work with the Credit Analyst to develop credit decisions taking account standing and customer relationship into consideration. Coordinate with the Regional Credit Manager to identify delinquent accounts for escalation of remedies, including submission of account to attorney for collection; form collection strategies to mitigate customer objections to making timely payments. Follow up with customers on payment plans once established through Legal counsel.
Manage incoming phone calls from external and internal customers while providing excellent customer service.
Record accurate notes on all communication in AR system.
Utilize company databases and software for data and information to help with collection efforts.
Qualifications
A bachelor's degree and 4 years of billing and collections experience or equivalent combinations of education and experience.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.