Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

This is a full-time position working at Macatawa Bank's Clyde Park branch in Wyoming, MI.

Responsible for the supervision of teller staff and all branch functions associated with processing customer transactions and maintaining operational soundness. Requires strong leadership, organizational, and communication skills.  Motivate staff and effectively organize and delegate duties among staff members. Maintains friendly and positive relationships with customers and coworkers. Coach tellers to recognize cross sell opportunities and referrals to appropriate bank personnel.  Travel between branches may be necessary.

• Responsible for the efficient running of all operational procedures and practices within the branch




• Adhere to all security procedures established to ensure safety for employees and customers. 




• Proactively ensures compliance of all department, bank and regulatory policies and procedures




• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses




• Takes a proactive approach to solving operational issues




• Perform routine monthly audits




• Operate a teller drawer to serve customers in lobby or drive up




• Make approvals and exceptions to policy as appropriate and within authority.




• Recognize potential fraud and report to management as necessary




• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided.




• Maintain service quality as measured by customer satisfaction surveys and the branch net promoter score




• Resolve customer concerns as necessary




• Maintain our strong culture of customer experience and develop a more consistent employee experience




• Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel. 




• Contribute to the fulfillment of department and bank objectives and goals




• Establish performance goals, and continually coach and assess team members for capability and address performance issues as needed




• Promote professional growth of employees through planned development activities and experiences




• Participate in community events




• Participate in hiring and onboarding of new teller staff.




• Oversee training and ongoing development of teller staff. 




• Provides input into the performance management process and staffing decisions.




• Complete performance reviews for teller staff. 




• Assign work schedules to employees to ensure efficient function of department Daily/Monthly.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.