BC Forward is currently seeking a highly motivated Reimbursement Processor II in Moline, IL 61265
Job Title: Reimbursement Processor II Duration: 14+ Months Location: Moline, IL 61265 Anticipated Start Date: 10/01/2024 (Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.) Job Type: Contract (40 hrs a week) Pay Rate: $18 - $18.66/Hr Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Worker Schedule:
Hybrid scheduled - the team works from the office every Tuesday, Wednesday and Thursday.
Job Description:
Under moderate supervision, completes the processing of more complex reimbursement transactions and maintains records for all products to support the Company's product and customer support commitments to our dealer organization and John Deere equipment owners.
Processes/approves complex warranty and Product Improvement Programs (PIP) claims in more than one system in accordance with the Company's reimbursement administration policies and procedures for an entire product line.
May require multi-lingual capability to process claims.
May require processing all of these: product tracking records, warranty and PIP claims.
Can provide support and assistance on more complex claim issues to branches, factories and dealers.
May also provide orientation and training on warranty, PIP and delivery record processes to processing personnel as well as develop and conduct related dealer training.
Duties: Processes daily reimbursement transactions received from channel partners in accordance with the Company's reimbursement administration policies and procedures; either for multiple factories and/or product lines in a language other than English, or covering all functional support areas of delivery records, warranty claims, and / or Product Improvement Program (PIP) claims and administration.
Provides equitable and timely reimbursement to channel partners, and safeguard Company assets.
Demonstrates knowledge based on experience to make higher level decisions on more complex machines and / or issues.
Processes channel partner and inter-company financial (debit and credit) transactions in a timely and accurate manner, related to department policies and procedures.
Assists company personnel and / or channel partners in using warranty systems and answers warranty or Product Improvement Program (PIP) related inquiries. Processes reimbursement administration requests received from channel partners, field representatives, marketing units and factories.
May update web sites to insure accuracy of information in company databases, to enable reimbursement functional requirements.
Provides higher level support, which may include multi-lingual, software, and/or complex claim support, to assist channel partners, field representatives, marketing units and factories with inquiries related to reimbursement transactions and administration, using written, electronic and phone communications.
Demonstrates higher level of knowledge to assist dealer and company personnel to enable performance and completion of transaction processing and achievement of Reimbursement Department objectives.
Duties:
Processes daily reimbursement transactions received from channel partners;
Processes product tracking records, warranty and PIP claims.
Provides equitable and timely reimbursement to channel partners, and safeguard Company assets.
Demonstrates knowledge based on experience to make higher level decisions on more complex machines and / or issues.
Processes channel partner and inter-company financial (debit and credit) transactions in a timely and accurate manner
Assists company personnel and / or channel partners in using warranty systems and answers warranty or Product Improvement Program (PIP) related inquiries.
Processes reimbursement administration requests received from channel partners, field representatives, marketing units and factories.
Education/Experience:
Preferred: at least a 2 year Associates Degree (but not required) A background in any of these roles will be helpful to this position: Claims Processing, and Call Center
Soft Skills:
Working independently/ self-motivated
The ability to think on your feet and make tough decisions
Attention to detail
Ability to collaborate in a team environment
Good communication skills are a MUST
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 229569 when responding to this ad.
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