POSITION SUMMARY

The Customer Service Representative provides exceptional customer service by developing good working relationships with all customers within a given area. This position is responsible for completing accurate and timely scheduling and dispatching of trucks to ensure that the flow of products meets customer demands.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Developing and maintaining strong relationships with all customers via telephone and email communication.

• Resolving service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Contributing to the team effort by accomplishing related tasks as needed.

• Developing and maintaining a proficient working knowledge of all relevant order planning software.

• Obtaining, planning, and managing freight for approximately 20-40 trucks on a daily basis, while taking drivers’ needs, total mileage (empty and loaded), location, rate, customer, and commodity into consideration.

• Communicating with drivers as needed.

• Answering "after hours" operations calls 4 weeks per year.

• Closing all delivered loads through each customer’s respective website or portal.

• Other duties, as assigned.

• Bachelor’s degree (4 year) or equivalent industry experience.

• Availability to work as needed, outside of a regular schedule.

• Strong organizational and time management skills.

• Detail oriented, with ability to multi-task, in a fast-paced work environment.

• Demonstrated ability to work well under pressure and with tight deadlines.

• Proficient using Microsoft Office product suite.

• Excellent interpersonal, oral and written communication skills.