*HIRING ACTION IS CONTINGENT UPON SUCCESSFUL AWARD OF CONTRACT
JOB SUMMARY/OBJECTIVE:
The Administrative Assistant provides essential clerical and operational support ensuring effective and efficient functionality of the office. Responsibilities include managing patient schedules, maintaining accurate records, managing correspondence, and performing various office duties to support healthcare services. With strong organizational skills and attention to detail, the Administrative Assistant ensures tasks are completed with precision and confidentiality. By fostering a collaborative and respectful environment, this role directly contributes to the efficient delivery of high-quality healthcare services.
PRIMARY RESPONSIBILITIES:
Schedule patient appointments and manage the appointment calendar for healthcare providers.
Confirm patient appointments and follow up on cancellations or rescheduling needs.
Greet patients and visitors, providing excellent customer service and directing them to appropriate areas.
Answer phone calls, handle inquiries, and relay messages to healthcare staff.
Perform general office duties such as filing, data entry, and maintaining patient records.
Prepare and process medical forms, referrals, and insurance claims.
Ensure patient records are accurately maintained and updated, including electronic health records (EHR).
Manage confidentiality of patient information and adhere to HIPAA regulations.
Communicate effectively with patients, healthcare providers, and other staff to coordinate care and manage patient needs.
Assist in the coordination of patient referrals and follow-up care.
Assist with billing processes, including verifying insurance information and processing payments.
Ensure that medical coding is accurate and compliant with billing practices.
Monitor and manage office supplies and inventory, placing orders as needed.
Operate office equipment, including computers, printers, and fax machines.
MINIMUM QUALIFICATIONS:
Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
Excellent verbal and written communication skills for interacting with patients and healthcare staff.
Ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
High level of accuracy and attention to detail in handling patient records and administrative tasks.
Basic computer skills, including proficiency in data entry, and familiarity with electronic health record (EHR) systems if applicable.
Understanding of confidentiality and privacy practices, including adherence to HIPAA regulations.
Ability to adapt to changing healthcare environments and priorities.
Ability to work effectively as part of a team and collaborate with healthcare professionals and administrative staff.
Strong problem-solving skills and the ability to handle routine office challenges effectively.
REQUIRED EDUCATION & EXPERIENCE:
High School diploma or equivalent.
Familiarity with office equipment and software, including Microsoft Office Suite (Word, Excel, Outlook).
PREFERRED:
Previous experience in an administrative or office support role, preferably in a healthcare setting
Coursework or certification in medical office administration or a related field
Certification in medical office administration or a related field (e.g., Certified Medical Administrative Assistant (CMAA)).
Familiarity with electronic health record (EHR) systems and medical billing software.
COMPETENCIES:
Problem-Solving
Teamwork
Adaptability
Organizational Skills
Communication Skills
Customer Service
Detail-Oriented
Technical Proficiency
Confidentiality
*The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
EEO/AAP Statement
We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Choctaw is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Choctaw Premier Services
A full-service staffing and employment agency. Choctaw Premiere Services (CPS) delivers pre-qualified healthcare professionals that are licensed and credentialed to national industry standards and regulations. CPS provides a wide range of healthcare providers and mental health services to support the U.S. Government. CPS offers a variety of administrative services, ranging from Human Resources to logistics and facilities to help desk support.
