Job Description:
Position Overview

Position Title	Bilingual Financial Aid Counselor
Department	521000 - Financial Aid
Position Type	Regular
Position Classification	Full-Time, 12 months
Grant/Gift Funded (all or a portion)?	No
If Temporary or Grant Funded, Start Date and End Date

Position Description/Posting Details

Posting Number	S1173P
Position Summary	The Bilingual Financial Aid Counselor is a front-facing customer service team member operating in a fast paced, cross-functional, student-focused environment. This position is responsible for understanding, determining eligibility and awarding federal, state, and institutional funds. The Bilingual Financial Aid Counselor is responsible for specialized tasks/projects and utilizes various application software programs and serves as a liaison between students/parents and other university personnel and related federal and state agencies. In addition to counseling and programmatic responsibilities, the counselor will assist in the administration of all office duties, support university enrollment goals and functions, and assist with student success goals activities and strategies.
Essential Duties	Front line customer service financial aid counselor providing service to students and families. Analyzes and processes financial aid to determine aid eligibility and awards adhering to federal, state, donor and/or institutional guidelines. Requests additional information based on analysis and review when necessary. Performs verification to resolves award discrepancies. Notifies students of changes in aid eligibility. Uses information systems to input data, maintain databases, perform research for projects or inquiries and generates reports utilizing student data Timely selection and notification of recipients for specified programs. Addresses questions and requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility. Analyzes various system-generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines. Resolves financial aid issues/questions received through various venues; e-mail, texts, phone calls. Assists in reconciling federal, state or institutional financial aid programs to ensure compliance. Represents the University at on or off-campus events. Conducts FAFSA workshops and financial aid presentations. Adheres to FERPA policies.
Secondary Responsibilities	Support Assistant/Associate/Director in projects, strategies and operations to ensure optimal office efficiencies.
# of Direct Reports	0
Required Qualifications	Bachelor’s Degree Previous financial aid or higher education experience. Working knowledge of financial aid systems such as Banner/Ellucian, NSLDS, PHEAA, Common Origination and Disbursement (COD). Demonstrated knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations. Experience in critical thinking and problem solving. Must be analytical, detail oriented, highly motivated, independent thinker. Intermediate to advanced experience in basic computer software skills, such as Microsoft Office products, specifically Word, Excel and Outlook. Strong interpersonal skills with the ability to deal with challenging situations in a diplomatic and calm manner, maintaining customer service orientation at all times Demonstrated ability to manage time, work in a collaborative environment, and under specific deadlines. Knowledge of and commitment to the mission of La Salle University.
Preferred Qualifications	Minimum of 3 years of financial aid experience in higher education. Knowledge of ARGOS or Access database. Excellent communication skills, both verbal and written, and the ability to work with diverse students and families.
Physical Requirements and/or Unusual Work Hours	Ability to work evenings and weekends during the year. Occasional travel to local high school financial aid events.
Special Instructions to Applicant	La Salle University embraces diversity and seeks candidates who will contribute to a climate that supports a fully inclusive, equitable, and diverse working and learning environment. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. La Salle University offers its eligible employees comprehensive medical and dental plans, employer paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees’ dependents (after completing the required years of service).

Posting Information

Application Open Date	09/23/2024
Application Close Date
Application Open To	Internal and External Applicants

PI250305855

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