The Administrative Assistant, Regional Office plays an important role in the organization by performing a number of activities related to the company's Retail Administration functions. The role is primarily responsible, under general supervision, for performing full administrative and clerical duties of a confidential nature for executive and senior-level management within the Retail Administration department.
Essential Functions
Perform general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail support and distribution, file creation and maintenance, and filing.
Prepare and modify reports, memos, letters, agendas, and other documents and deliverables, using word processing, spreadsheet, database, or presentation software.
Work closely and effectively with the executives and department managers in functional service area(s), performing various administrative duties upon request, and other special projects.
Receive and review escrow withhold approval and release requests; respond to related inquiries, and prepare and distribute escrow withhold checks.
Receive visitors and calls for the executives and department managers in functional service area(s); provide information by answering questions and requests.
Respond to requests for system updates related to appraisal, wire, and flood inputs.
Process monthly invoices for payment to various vendors.
Arrange detailed travel plans and itineraries for travel.
Coordinate and schedule appointments/conference calls for RA; set-up and reserve meeting space, respond to and create calendar requests. Perform other administrative duties as assigned.
Qualifications
High school diploma or equivalent required, some college-level business courses preferred, along with a minimum of three years of experience as an administrative assistant supporting multiple managers.
Prior experience in Mortgage lending, Finance, or similar field strongly preferred.
Passionate about delivering excellence in customer service.
High levels of diplomacy, tact, and confidentiality a must.
Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing; especially in the face of resistance or setbacks.
Ability to demonstrate patience and professionalism when interacting with both internal and external customers.
Ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills required; excellent spelling, grammar, and punctuation skills.
Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency with data entry, Microsoft Word, Excel, and PowerPoint required.
Familiarity with making travel arrangements, including booking airfare, hotel arrangements, and rental car reservations.
Ability to type 60-70 wpm.
Thorough knowledge of voicemail and e-mail systems.
Ethical, with a commitment to company values.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the
