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We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the software and platform.

You will be a Subject Matter Expert for multiple applications and mentor other team members. In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the software platform. The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

Experience Needed:

Demonstrated ability to troubleshoot difficult technical issues
Must have solid object-oriented programming skills in Javascript
Experience working with dynamic HTML components such as CSS and XHTML
Angular experience preferred
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL
Linux and/or UNIX experience
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers

Desired Skills:

Deep understanding of Java, JavaScript
Working knowledge of ServiceNow Platform
A fundamental understanding of IT service management and the ITIL business process


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $30 - $33 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.