Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Centeroffers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.
FLSA Status
Non-Exempt
Job Role Summary
The Medical Assistant I provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric).
Essential Functions and Responsibilities
Proactively contributes to Eskenazi's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable populations of Marion County. Models Eskenazi values
Maintains a safe patient/clinic environment; practice is in compliance with Eskenazi's safety standards
Demonstrates good communication skills using appropriate medical terminology
Exhibits legal and ethical professional conduct, follows organizational/site-specific protocols/processes
Provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric)
Integrates cultural/population specific diversity needs into patient care as well as integrating physiological, psychological and cultural needs
Measures and records vital signs, heights, weights, other parameters including pain assessment
Interviews patient and records history, chief complaint, other findings
Calls prescriptions (except Schedule II medications) to pharmacy for the provider per written orders
Prepares patients for examinations and performs routine screening tests including EKGs
Assists provider with exams and minor office procedures
Collects and processes lab specimens including phlebotomy
Monitors follow-up of tests and lab studies done and notifies provider
Performs point-of-care testing, including pertinent quality control testing, documenting results
Prepares and administers medications (with exceptions per organizational or site-specific guidelines) with provider written order
Demonstrates competence/accountability in the administration of medications, treatments, performing tests
Changes/applies dressings, removes sutures, other minor procedures
Answers phones/makes phone calls as needed/directed
Helps maintain clinic flow
Operates standard office equipment
Schedules appointments
Maintains supplies and equipment (stocking/ordering) including routine stocking of exam rooms
Alters activities/behaviors to provide population-specific and age-specific care
Maintains required certifications (organizationally and as required by site)
Assists with the orientation of other staff members including Medical Assistant Externs
Must sit together with Clinical Team
Job Requirements
Graduation from an education program for the medical assistant
CPR certification (American Heart Association Healthcare Provider CPR certification is preferred)
Current TB Education certification is preferred
Knowledge, Skills & Abilities
Ability to assess age-specific and population-specific needs of patients
Knowledge of various standard lab and medical procedures
Basic knowledge of medical terminology
Knowledge of ICD-9/CPT coding
Knowledge of health care insurance
Basic computer skills
Basic mathematic skills
Ability to recognize emergent situations and act appropriately
Ability to understand and carry out written orders
Ability to stand/walk for extensive periods of time
Exhibit hand-eye coordination and manual dexterity when working with patients and/or equipment
Ability to appropriately interact with patients from all economic, educational, social, cultural, ethnic backgrounds
Ability to work in an environment with exposure to potentially dangerous/infectious materials and situations
Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.
