Job Description:

RESPONSIBILITIES:

Kforce has a client in Chandler, AZ that is seeking a Digital Client Care Specialist who will respond to complex telephone and email inquiries from business and consumer clients, account officers, treasury management sales officers, branches, and other internal departments.

Responsibilities:

• Takes ownership of a wide variety of complex incoming customer calls and email inquiries, including any additional follow-up from bank customers across multiple states while maintaining professionalism and courtesy at all times


• Set client expectations and mitigate risk by thoroughly researching and documenting client issues and escalating new or unresolved system/process issues


• Partners with internal associates to provide treasury management products solutions in a consultative manner while incorporating a keen awareness of risk and client focus

REQUIREMENTS:

• High School diploma or GED required; College degree preferred


• 1 year or more of customer service experience is required


• 1 year of banking experience or call center experience is required


• Experience in personal computer systems and related programs preferred (ex. Microsoft Office)


• Good communication, organization, and time management skills preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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