Handle customer inquiries and issues via phone and email promptly and professionally, ensuring a positive customer experience.
Problem Resolution:
Address and resolve customer complaints and concerns with patience and empathy, striving for positive outcomes.
Product Knowledge:
Develop and maintain a comprehensive understanding of the company's products and services to effectively assist and educate customers.
Documentation:
Keep detailed and accurate records of customer interactions, transactions, and feedback.
Administrative Tasks:
Perform various administrative duties including data entry, filing, and updating customer accounts.
Order Management:
Efficiently manage, organize, and update customer orders to ensure accuracy and timeliness.
Desired Skills and Experience
Customer Service Experience:
Previous experience in customer service or a related field is required.
CRM Proficiency:
Familiarity with Customer Relationship Management (CRM) systems like Salesforce or Zendesk is preferred.
Communication Skills:
Strong verbal and written communication skills, including the ability to handle conflicts and resolve issues effectively.
Multitasking Abilities:
Ability to manage multiple tasks simultaneously while maintaining detailed and accurate records.
Problem-Solving Skills:
Strong analytical skills to identify issues, find solutions, and implement them effectively.
Customer-Centric Approach:
Demonstrated ability to maintain a customer-focused attitude and provide exceptional service.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
