University Enrollment Services (UES) supports the academic and student services missions of Indiana University by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.
IU Transfer Operations works collaboratively with admissions and recruitment leaders across all campuses to recommend standards, best practices, operational efficiencies, and related policies and procedures to support transfer-related recruitment and admissions.
Transfer Operations performs university-wide operational support, reporting, academic policy implementation, and compliance to provide a seamless transfer student experience.
Job Summary
Department-Specific Responsibilities
For transfer applicants and other applicants with transfer credit, maintains transfer credit workflow queues by completing and routing transfer credit reviews.
Identifies transfer coursework requiring evaluation by college and/or department staff to determine transferability and equivalency. Submit course information through the transfer evaluation workflow for evaluation and monitor the status of requests.
Maintains knowledge of Indiana University Transfer Credit Policies and Standards concerning the acceptance of transfer credit to apply working knowledge for processing. This includes verifying the accreditation status of the external institution, researching courses and institutions, and converting credit hours when necessary.
Attends all required meetings with supported campuses and University Enrollment Services.
Monitors admissions processing email accounts and respond to requests promptly.
General Responsibilities
Reviews prospective students' application materials and applies appropriate criteria to determine if they are suitable for admission action; enters information into the appropriate database.
Completes route sheets with an overview of candidate's background; checks student's eligibility for degree; profiles institutions candidate has attended.
Calculates candidate's grade point average, explains foreign institution's grading scale; evaluates on candidate's English ability, standardized test scores, and produces transfer credit reports for students ensuring that work done on other campuses appears on IU transcript.
Forwards information and recommendations to appropriate department and notifies candidate as to status of their application.
Assists with the evaluation of programs where IU students are studying; ensures that these programs are accredited; and notifies students of program status.
Trains and oversees international and/or domestic staff; serves as resource on questions regarding policy and procedures.
Maintains and updates databases on foreign institutions ensuring that information used to evaluate applications is accurate.
Responds to phone inquiries for information on process or status of application and assists international and/or domestic students in completing application process.
May provide guidance to other admissions credentials representatives.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Required
2 years office or related experience; experience working with complex data and/or records services in a team environment preferred
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Commitment to working with people of diverse backgrounds
Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Admissions & Recruitment
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
