Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.
Centra Credit Union has an exciting opportunity for a full-time Credit Solution Advisor in Columbus., Indiana. This position is responsible for initiating communication with Members who are past due and at delinquency, following appropriate collection efforts, escalate as needed, and document all communications. This role will strengthen relationships with Members to identify causes of delinquency, counsel for debt resolution, negotiate payment arrangements and resolve conflicts of delinquent loans.
The minimum starting wage for this opportunity is $25.65 per hour. The full-time hours are scheduled between the hours of: Monday-Friday 8am-6pm with an occasional Saturday 9am-12pm.
Spanish/English interpreters may be eligible for an interpreting differential.
ESSENTIAL FUNCTIONS: (This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.)
Initiates and maintains contact with Members through calls, emails, text messages, or letters regarding past due balances and documents all communications.
Initiates and maintains contact with Members to confirm billing information, insurance information and research scenarios for any additional issues related to the past due amounts and collaborate with insurance processor for corrections.
Processes Member payments in the appropriate system to resolve delinquency.
Communicates with Transaction Processing for ACH set up via core banking system documents.
Communicates and works with Lending departments for approval and processing of loan payments, skips and deferments.
Investigates banking errors and communicates with the appropriate branches or departments on errors to correct and documents accordingly.
Examines loan documents when account is worked consecutively without any contact and may progress to web-based searches. Collaborates with the Indirect Lending department to resolve errors or investigate suspicious loan documents.
Initiates voluntary/deceased repossessions and deceased/bankruptcy charges off loans as necessary.
EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)
High School Diploma or General Education Diploma (GED)
Three years to five years of similar or related experience, including preparatory experience.
