Responsible for processing warranty claims and ensuring claims are completed and filed accurately and in a timely manner. Willing to train the right individual.
Responsibilities
Receive customer warranty claim requests from service and/or parts departments.
Document, process, and file warranty claims.
Monitor and review in-process claims to ensure claims are being addressed and resolved.
Monitor warranty receivables and process warranty credit statements. Receive and code warranty credit memos received from vendors and submit to accounting.
Interact with both internal and external customers and vendors to ensure warranty issues are addressed and follow-up until warranty claim is resolved. Coordinate with co-workers and vendors to provide materials and documentation necessary to process warranty claims.
Coordinate purchase and registration of extended warranties on customer’s behalf.
Process warranty claims in accordance with all warranty policies.
Assist with vendor warranty claim audits.
Qualifications
Good customer service, communication, telephone, and organizational skills
Self motivated, dependable, and able to meet deadlines
Ability to get along well with a variety of personalities and individuals
Education:
High School Graduate or General Education Degree (GED) and/or one to two years related experience.
Computer Skills:
Basic computer navigation and utilization skills required. Proficiency in Microsoft Office applications
(Word, Excel, Outlook) preferred. Prior experience with Oracle a plus
