Beacon Hill's client in Mendota Heights, MN is looking for a Customer Experience Coordinator, they will play a pivotal role in ensuring seamless operations between our customers, contractors, and production staff. The ideal candidate will be responsible for scheduling measures and installations, maintaining accurate square footage data for budgeting, preparing daily packets, and addressing immediate customer needs.
This is a contract-to-hire role based in Mendota Heights, MN that requires fulltime onsite.
Key Responsibilities
Scheduling:
Schedule measures within 72 hours of the customer-ready date, ensuring efficient routing and meeting business volume needs.
Schedule installations within 48 hours of confirmation, maintaining route integrity and fulfilling business volume requirements.
Coordination & Communication
Communicate effectively with customers, contractors, and production staff to coordinate schedules and expedite orders as needed.
Provide shop follow-up and support to ensure timely processing of orders.
Data Management
Monitor and report measure and install square footage, tracking KPI attainment and reporting to management.
Maintain up-to-date records in the CRM system, including all customer changes and notes.
Documentation & Support:
Prepare daily packets for measures, production, and installations in accordance with shop deadlines.
Assist customers with in-shop slab viewing and layout arrangements.
Qualifications
Experience:
Required: Minimum of 1 year of customer service experience in a call center environment.
Desired: Experience in scheduling and routing appointments, and managing multiple schedules.
Education:
Required: High School Diploma or GED.
Knowledge: Customer service etiquette, familiarity with Customer Relationship Management (CRM) systems, and proficiency in Microsoft Office (Excel, Outlook, etc.).
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
