Job Description:

High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. 

The Residence Inn, owned and operated by High Hotels, Ltd. in Lancaster, PA is seeking a Housekeeping Manager.

Housekeeping Managers for High Hotels, LLC are responsible for the efficient operations of all phases of the housekeeping, laundry and public space areas of the hotel. Successful candidates will have three years of experience maintaining and ensuring the highest level of safety, cleanliness, guest satisfaction, and leadership while overseeing budgetary responsibilities for the housekeeping functional areas.

This Full-Time opportunity is located at the Residence Inn property in Lancaster, PA. Flexibility to work weekends and holidays is required.

Areas of Responsibility for our Housekeeping Managers Include:

• Establishes and enforces procedures for the personal safety of guests and co-workers and for the security of their property and the hotel’s property.


• Assures standard of cleanliness in rooms and lobby areas are maintained to pass QA inspections.


• Assure Marriott Reward/Hilton Honors rooms are set-up to established standards.


• Selects and hires room attendants, inspector, houseperson, and laundry persons. Assigns rooms to be cleaned and schedules co-workers in all areas of the housekeeping department according to standards and forecasted occupancy. 


• Prepares and assigns cleaning projects monthly.


• Reports maintenance deficiencies throughout the property as discovered.


• Conducts regular trainings & orientations.


• Conducts co-worker performance appraisals.


• Conducts a monthly inventory for linens and supplies.


• Functions as Manager-On-Duty (MOD) as part of the management team & participates in all management programs.

Our next Housekeeping Manager will ideally possess the following educational and work qualifications:

• A high school diploma or GED required.


• A college degree in hotel/restaurant management preferred.


• Minimum of 3 years of hotel operations experience required.


• Valid Driver's License required.


• Ability to operate computer systems such as Microsoft Office, Front Office PMS, ServicePro, and others.

Working for The High Companies:

At High Hotels co-workers are a high priority! The belief is as strong today as it was when the High Companies were founded over 80 years ago. 

High Hotels offers a comprehensive total compensation package including:

• Excellent benefits including medical, dental and vision available for full-time coworkers. 


• Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.


• 401(k) Retirement Plan with a company match.


• Bonus programs – for all housekeeping and front desk co-workers.


• Worldwide travel discounts.


• Fun working environment! We feel that work should be fun, and the management teams do all they can to promote a fun working environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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