Job Description:

Salary: $24.34 - $35.11 Per Hour

SUMMARY 

Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS).  HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County’s effort to address and combat homelessness in the communities residing within Los Angeles County.  

The Homeless Prevention Unit (HPU) is a new initiative on the Housing and Services Team of HFH. The HPU is a collaborative effort between the California Policy Lab (CPL), DHS-HFH, and the Department of Mental Health (DMH).  The HPU proactively identifies individuals who are most at risk of homelessness through predictive analytics and provides them with flexible, early interventions to resolve issues that might lead to the loss of their housing.  The HPU has significant interactions with several County departments to address challenges navigating service systems and/or to connect or re-connect individuals to services to ensure housing stability; therefore, the ideal candidate will be knowledgeable in mainstream and specific programs and services tailored to people experiencing homelessness while being flexible to meet the changing needs and demands of the program. 

This position will serve as a Case Manager for the HPU.  Working closely with HPU Program Managers and other HPU staff, this position will be responsible for outreaching to, engaging with and supporting individuals and families identified as at risk of experiencing homelessness who have significant health and mental health needs. The MCWII (HPU Case Manager) will work with clients over the duration of a short-term, but high-intensity, case management period to implement appropriate interventions, linkages and care for their clients.    

 

ESSENTIAL FUNCTIONS 

• Provide outreach and engagement services to prospective HPU clients in collaboration with other HPU staff.   


• Triage and assess HPU clients to determine their immediate safety and stability needs. 


• Review DMH and DHS medical records/databases to determine service history and contact and coordinate with current service providers as appropriate. 


• Identify potential interventions for HPU clients and link them to the resources needed to ensure housing retention including sources of income, short term rental assistance and assistance with arrears or utilities as well as medical, mental health and substance use providers as appropriate and food, clothing, transportation and vocational resources.   


• Provide HPU clients with crisis intervention support as needed including assisting clients to access emergency and crisis stabilization services such as the DMH Psychiatric Mobile Response Team (PMRT), mental health urgent care services, medical and/or substance use disorder services.    


• Collaborate with HPU clients and family members (when appropriate) to develop and amend treatment plan goals.    


• Complete and submit all required documentation in a timely manner to ensure client progress is monitored and outcomes collected. 


• Collaborate and coordinate with HPU management to identify and discuss programmatic and data needs as well as obtain consultation as needed on the appropriate level of interventions/services needed to support clients.   


• Other duties as assigned. 

JOB QUALIFICATIONS

• Knowledge of evidence-based practices such as trauma informed care, motivational interviewing, de-escalation and cognitive behavioral interventions.


• Knowledgeable of community, mental health, and mainstream systems and the variety of programs offered by each to assist those most at risk of experiencing homelessness. 


• Demonstrated experience interviewing clients, individuals, and families to collect data to determine what services are needed. 


• Demonstrated experience in collaborating with healthcare providers, multidisciplinary teams of mental health professionals, and/or community agencies. 


• Demonstrated experience in linking clients, individuals, and families to specific healthcare, mental health and community-based programs.  


• Demonstrated experience researching, compiling information, and preparing reports. 


• Ability to pay close attention to detail. 


• Ability to work in a professional manner, with courtesy and tact, and maintain confidentiality and security of documents and information.  


• Ability to work collaboratively with multidisciplinary professionals and partners both internally and externally.  


• Must possess strong organizational skills initiative and follow-through.  


• Computer literate and skilled in use of MS Windows-based programs, including MS Office (Word, Excel, PowerPoint).  


• Knowledgeable of data systems utilized across DHS and the homeless system of care, e.g., CHAMP, ORCHID, Clarity, Resource Management System, etc. 

 

DESIRED EDUCATION / EXPERIENCE

• A Bachelor's degree from an accredited college or university in a discipline related to the core business function of the department, such as Social Work, Behavioral Science, Public Health, Public Administration, Business Administration, Community Development, or a closely related field – OR --


• One year of experience working in a program that provides housing and support services to clients who are experiencing homelessness or are at risk for homelessness, particularly those with complex health, mental health and/or substance disorders.

CERTIFICATES / LICENSES / CLEARANCES 

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.


• Successful clearing through the Live Scan process with the County of Los Angeles.

 

PHYSICAL DEMANDS

Stand                                      Frequently

Walk                                       Frequently

Sit                                           Frequently

Handling                                Occasionally

Reach Outward                    Occasionally

Reach Above Shoulder      Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry                              Occasionally - Up to 15 lbs.

Push/Pull                               Occasionally - Up to 15 lbs.

See                                         Constantly

Taste/ Smell                          Not Applicable

Not Applicable        Not required for essential functions

Occasionally           (0 - 2 hrs/day)

Frequently               (2 - 5 hrs/day)

Constantly               (5+ hrs/day)

 

WORK ENVIRONMENT 

General Office Setting, Indoors Temperature Controlled. Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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