The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.
The Student Health Center is proud to be a department within the Office of Student Life, committed to promoting learning and respect by integrating diversity, equity and inclusion in all programs, interactions, and partnerships. We commit to creating and maintaining an inclusive environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.
Job Summary
As the Administrative Assistant, you will be the welcoming face and first point of contact for our patients. From scheduling appointments to providing crucial insurance information, your role is essential in ensuring a smooth and supportive experience for all who visit the Student Health Center. Your customer service skills and attention to detail will be key as you guide patients through the process, all while adhering to our guidelines on eligibility, insurance coverage, billing, and patient confidentiality.
Department-Specific Responsibilities
Assist patients with all aspects of registration and check-out.
Serves as a liaison between staff, patients, and parents, ensuring clear communication.
General Responsibilities
Provides administrative support to a department or group of professionals, exercising confidentiality, tact and diplomacy.
Utilizes business software applications to prepare correspondence, reports, presentations, agendas, minutes, etc.
Receives, screens, and directs incoming calls, visitors, mail, and email.
Schedules and confirms appointments and meetings.
Assists the development and implementation of administrative standards, policies and practices for the organization.
Qualifications
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
SKILLS
Required
Excellent organizational skills
Strong verbal communication and listening skills
Effective interpersonal skills
Maintains a high degree of professionalism
Demonstrates ability to maintain confidential information
Preferred
Familiarity with medical terminology and health insurance
Quick and accurate decision making
Ability to learn and work in multiple computer systems with a high degree of accuracy in a fast-paced environment while providing excellent customer service
Thorough and dependable
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
Bloomington is not just a place to work - it is a place to live, thrive, and enjoy life. To learn more about what makes this town so special, click here.
Work Location
This in-person role is based in Bloomington, where you will be part of a dynamic campus community.
Advertised Salary
$17.08 per hour
Work Hours
Full time position, 40 hours per week, 10 months a year.
Monday-Friday 8:00am-5:00pm, or 8:30am-5:30pm
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Foundational
FLSA: Nonexempt
Job Function: General Administration
Job Family: Administrative Support
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
