At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life Leads implementation and drives adoption of new or existing Patient Management and service solutions through close partnership with the Cardiac Rhythm Management service leadership team, local sales support team and customers. This customer-facing, leadership role is crucial to ensuring the sales and service support teams can deliver optimal, timely, value-added service while also helping customers to improve efficiency in managing their Medtronic cardiac device patients.
Executing on service innovation initiatives: Responsible for the success of service innovation initiatives. Develops, executes, collaborates, and strategizes with field teams and service and sales leadership in driving adoption of patient management solutions to achieve service innovation goals.
Customer engagement: Assists in promotion, training, in-servicing, and workflow evaluation with hospital and clinic device support staff, physicians and administration.
Medtronic Field & Internal Partner Engagement: Collaborates across Medtronic field teams and internal partners to ensure alignment on the strategy, goals and execution of service innovation initiatives. Assists in training field and increasing understanding of Patient Management solutions and the resources available to help drive adoption.
Executing on service innovation initiatives:
Identifies customer opportunities to launch new patient management and service solutions and/or drive increased adoption of existing solutions through close partnership with the local field teams and leadership. These service solutions consist of new Medtronic Patient Management products, better utilization of the existing Patient Management portfolio and promotion of alternative customer and Medtronic workflows.
Focuses on solutions that improve upon or maintain the service delivered to customers and patients while increasing the efficiency of the Sales Rep (SR) and Clinical Specialist (CS) teams in the field.
Identifies key SR and CS partners, gains buy-in on the value and benefits of the service solutions, and leverages their knowledge and relationships with customers to execute on initiatives
Partners closely with the District Service Manager(s) and District Manager(s) to develop and execute on an overall service innovation strategy for the district(s)
Manages and tracks targets including identifying resources needed, next steps and action owners to ensure adequate progress is made towards achieving service goals. This includes delegating tasks to SR, CS and other field partners to expand their scope of influence across multiple accounts and customers.
Uses data to identify top opportunities and report out results. Tracks progress in systems such as Salesforce.com
Customer Engagement
Conducts customer meetings and in-services to achieve buy-in of service solutions - the ability to promote and sell innovative solutions, emphasizing customer benefit, is essential
Partners with device clinic customers to understand primary pain points in managing their device patients and identifies appropriate solutions to improve both remote and in-person clinic workflow
Delivers in-services and trains physicians, clinical staff and administration on service solutions
Engages with hospital and clinic administrative leadership to gain buy-in of service solutions and promote the value Medtronic is bringing through these solutions
Probes to understand and confirm customers' needs, handle objections and gain commitment.
Attends device clinics or other support activities as appropriate to promote adoption of alternative workflows and utilization of the available Medtronic Patient Management portfolio
Medtronic Field & Internal Partner Engagement
Promotes and explains the strategy behind service solutions with other field colleagues - the ability to influence peers to drive change is vital
Clearly communicates service innovation goals to SR, CS and field leadership partners; reports out on progress and results during territory, district and/or regional meetings
Assists local field teams with customer requests, complaints and objection handling
Establishes and maintains subject matter expertise of Medtronic service solutions - acts as a main contact in the field for teams that need assistance in understanding new service solutions and the available resources and assists with training colleagues on new solutions
Partners with Regional Economics Manager, Medical Education, Process Redesign & Optimization (PRO) team, Patient & Field Services and other internal partners as needed to implement solutions that help advance service initiatives
Communicate patient management customer and field needs and market intelligence to internal partners
Education & Development
Establishes and maintains robust knowledge of the entire patient management portfolio and the supporting clinical evidence, with a focus on products that support service innovation initiatives.
Participates in ongoing education and training on soft skills such as change management, integrity selling, workflow optimization, and other topics deemed essential to the role
Stays up to date on new CRM products and maintains knowledge of competitive service solutions
MUST HAVE - BASIC QUALIFICATIONS:
Bachelor's Degree
Specialist Level: 2 years of successful experience as a Cardiac Rhythm Management or Cardiovascular Diagnostics & Services field employee OR working for a cardiac device company on patient management solutions OR relevant experience working in a cardiac device clinic
Sr Specialist Level: 4 years of successful experience as a Cardiac Rhythm Management or Cardiovascular Diagnostics & Services field employee OR working for a cardiac device company on patient management solutions OR relevant experience working in a cardiac device clinic
Prin Specialist Level: 2 years of experience in a Medtronic CRM Service Innovation role AND 5 years of successful experience as a Cardiac Rhythm Management or Cardiovascular Diagnostics & Services field employee OR working for a cardiac device company on patient management solutions OR relevant experience working in a cardiac device clinic
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
Medtronic Cardiac Rhythm Management experience working in a customer-facing role to promote adoption of service and patient management solutions
Knowledge of Medtronic CRM Patient Management solutions
Experience working with CareLink including a knowledge of how to use the solution to efficiently manage patients
Familiarity with EMR systems, Paceart and/or other device management software
Knowledge of Cardiac Rhythm Management (CRM) service coverage requirements
Demonstrated ability to sell the benefit of products & solutions to customers to drive adoption
Ability to persevere through customer objections to gain buy-in on new solutions, products or workflows
Demonstrated ability to work with and influence peers while driving change
Experience with project management: identifying key actions, tracking deliverables, holding the team accountable to timelines, and ensuring successful completion
Capable of critical/strategic thinking and executing on a strategy
Ability to work independently and with a strong work ethic to accomplish goals
Strong customer focus with an ability to develop and leverage customer relationships to drive change.
Excellent interpersonal, written/verbal communication skills including an ability to present to customers and peers
Working knowledge of Microsoft PowerPoint and Excel
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions.
Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile
Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC)
Sitting, standing and/or walking for up to eight plus hours per day
Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids
Frequently required to manipulate objects, tools and controls
Ability to meet vendor credentialing requirements
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
WORK AND TRAVEL REQUIREMENTS:
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
Ability to travel outside local geography up to 40%
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):100,000-115,000
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here .
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
At Medtronic, most positions are posted on our career site for 3-7 days.
