Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Desktop Support Technician in Cleveland, OH.

Summary:
In this role, you will be responsible for installation, modification, and repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

Responsibilities:

• Desktop Support Technician will provide surveillance, management, and event notification of the network infrastructure


• Coordinate and/or escalate network issues to appropriate engineering team or carrier


• Interface with end users to independently resolve problems concerning system functions


• Troubleshoot and solve problems related to PC hardware and software


• Update customers regularly on ongoing trouble tickets and provide full report of issues


• As a Desktop Support Technician, you will administer Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS


• Interface with Server and Network engineering teams to troubleshoot and solve issues as well as implement IT projects


• Participate with project teams to implement or troubleshoot defined technical activities

REQUIREMENTS:

• High School diploma or GED


• At least 5 years of technical support experience


• Experience with Windows Operating systems and Office suite


• Experience with ticket and management systems


• Experience removing computer viruses


• Experience with LAN/WAN technologies and topologies


• Strong analytical and problem-solving skills


• Organization skills to balance and prioritize work


• Helpdesk driven and knowledge on severs


• Need to troubleshoot PCs and run a diagnostics test

Preferred:

• Associates or Bachelor's degree


• Current Microsoft certification


• Current A+/Network+ certification


• Citrix technologies experience


• Experience with cloud servers or hosted systems

Interview:

• A lot of their questions gear on how do you tackle this problem? The client wants detail - not surface level - they want to know how you do it, specific tools

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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