We are seeking a full-time Customer Service & Billing Representative 1 in our Montgomery, TX location. In this role, you will be responsible for providing customer support regarding accounts and billing statements for Garmin's inReach products, including customer contacts received by phone and email and escalating issues for resolution, documentation and follow-up when necessary. This role is Monday - Friday, 10:30 am - 7:00 pm CST.
Essential Functions
Receive and answer high volume customer phone and email inquiries and requests regarding billing statements, customer accounts and online administration with the highest level of professionalism
Accurately describe plan features, billing statements and online accounts to customers
Accurately gather customer information, resolve customer billing/account issues, and educate customers where applicable
Process rebates, chargebacks, and assist with other clerical duties
Remain current on changes in policies, procedures, and product offerings and develop/maintain department and company image and philosophy to the public
Use a variety of systems to respond to customer requests and resolve issues
Complete tasks and/or projects of intermediate complexity within defined process and become familiar/comply with policies and guidelines including performance metrics
Thoroughly document work in an organized manner and identify/resolve defects of basic scope
Basic Qualifications
High School Diploma or GED AND a minimum of 1 year relevant experience performing a customer service role
Ability to acquire product knowledge required to perform this role and effectively utilize resources
Ability to learn and use Oracle, DeskPro and Engage IP systems
Demonstrates proficiency using email, HipChat and a Mitel phone system
Demonstrates the ability to learn, understand, follow established procedures and complete assigned tasks
Demonstrates strong and effective verbal, written, and interpersonal communication skills
Demonstrates professionalism, be team-oriented, possess a positive attitude and work well with others as well as excellent time management and follow-up skills
Ability to work assigned schedule on a reliable and predictable basis
Desired Qualifications
Prior experience in customer serivce including customer interaction on the phone
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
