Bring your drive for excellence, team orientation and customer commitment to Independence; help us renew and reimagine our business and shape the future of health care. Our organization is looking to diversify, grow, innovate and serve, and we are looking for committed, empowered learning-oriented people to join our team. If this describes you, we want to speak with you.
The Associate Account Executive works with Account Sales Reps and Functional Management to manage external customer/client/consultant/broker relationships in the under 1,000 retention segment. Assists Account Sales Rep in the development and execution of sales strategy for each group customer or prospect.
Responsibilities:
Works with Account/Sales Rep and Functional Management to manage external customer/client/consultant/broker relationship
Assists Account/Sales Rep in the development and execution of sales strategy for each group customer or prospect. May create benefit exceptions and submit rate quotes and RFPs.
Participates in sales meetings, presentations and site visits to cultivate account relationships with Group Leaders, Consultants, Brokers, and Members. Attends external events with clients as needed.
Works with Account/Sales Rep and Account Support Representative to ensure that all sales and account related issues are addressed. Communicates status, issues, risk, exposure and recommendations to same on a timely basis.
Builds effective relationships with customers/clients/consultants/brokers which maximize sales opportunities
Depending on segment may manage a client on an interim or permanent basis.
Responsible for strategic and consultative presentations of products to customers/clients and prospects. Provides input and partners with Communications department regarding presentations and sales materials as needed.
Provides professional presentations and/or open enrollments (where applicable) to a variety of audiences.
Works collaboratively with Functional Management, Account/Sales Rep, segment team to understand and meet all strategic initiatives and goals within the segment
Develops high level of expertise with the Sales competencies to ensure they are modeling the ideal behaviors and skills.
Works with Account/Sales Rep and segment partners to understand and effectively communicate rating alternatives and funding arrangements applicable within the segment. May deliver renewals/quotes/no quote decisions (where applicable).
Actively demonstrates comprehensive understanding of products offerings, the competitive environment and the industry.
Analyzes and interprets trend data to provide recommendations to maximize sales opportunities.
Participates in on-going account management, (depending on segment size) including renewals, settlements, proposals, benefit exceptions and customer reporting.
May mentor Account Support Reps or less experienced AAEs in sales techniques and strategic thinking, to increase the ASRs’/ AAEs’ competitive & industry knowledge
Identifies trends, actively seeks to work for resolution of customer issues within segment.
Accountable for utilization of CRM tool to maximize sales opportunities.
Performs other duties and special projects as required.
Qualifications
Bachelor’s degree in Business, Marketing, or related field, or equivalent experience is required.
A minimum of two years’ work experience, preferably in sales or fast paced environment where building relationships/repeat customers is essential.
Excellent oral and written communication skills required.
Must have the ability to develop and facilitate presentations.
Demonstrated ability to function in a high-volume, highly visible, deadline-oriented environment is essential.
Flexibility in a variety of settings and ability to work under pressure.
Demonstrated experience with the MS Office Suite (Word, Excel, PowerPoint).
Strong strategic and analytical skills.
Ability to analyze data and provide solutions.
Excellent customer and broker/consultant relationship skills.
Able to work collaboratively with functional areas within segment.
Self-motivated and goal oriented.
Able to work independently with drive to excel.
Knowledge of medical & ancillary products, services, and administration preferred.
Health insurance experience preferred.
Experience with Customer Relationship Management packages, such as ROAM strongly preferred.
Candidates must possess active PA State Accident & Health license (must pass examinations within the first 60 days of employment).
Candidates must have a valid driver’s license and a reliable car for visits to customer/client/consultant/broker meetings locations.
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
