Ultimate Staffing is a proud member of the Roth Staffing family, one of the largest private staffing companies in the U.S. With locations nationwide, we stand out as the only staffing firm to receive top industry accolades for being the Best Staffing Firm to Work For, Best Staffing Firm to Temp For, and Best in Client Service. At Ultimate Staffing, we create memorable experiences every day-we're simply a different kind of company!
One of Oregon's top employers has partnered with us to find a motivated and thoughtful individual passionate about delivering exceptional service to customers. The ideal candidate will embody the company's mission and values, supporting various teams to create the best possible experience for families and partners. This role suits someone who is proactive, self-directed, and thrives in a fast-paced remote environment.
Position: Enrollment Assistance Specialist
Compensation: $18.50/Hour
Work Setup: Remote
Primary Responsibilities:
Develop and maintain positive relationships with key partners across the organization.
Foster strong, trustworthy connections through effective communication and personalized engagement, both written and verbal.
Provide empathetic support to families, offering tailored solutions and timely follow-ups to ensure satisfaction.
Apply critical thinking and conflict resolution strategies to navigate difficult or emotional conversations with parents.
Adhere to established communication protocols and policies while consistently delivering high-quality service.
Engage with families through multiple channels, including chat, email, social media, and phone, aiming for first-contact resolution.
Diligently document interactions, tracking each call, chat, or email in the internal system for comprehensive records.
Ensure concerns are resolved from start to finish by collaborating with field and corporate teams as needed.
Use analytical skills to interpret customer needs and anticipate next steps, enhancing service delivery.
Share insights with leadership to enhance family experiences and provide feedback on service improvements.
Offer creative ideas and solutions for process enhancements to improve customer interactions and outcomes.
Collaborate with teammates, facilitating open communication to achieve the best resolutions for customer issues.
Consistently meet or exceed key performance metrics, including productivity, quality, and customer satisfaction goals.
Maintain regular attendance, ensuring availability during high-demand periods to manage a busy workload.
Desired Skills and Experience:
Strong customer service aptitude with a passion for assisting others.
Self-motivated with the ability to take initiative independently.
Experience in a remote call center environment is a plus.
A distraction-free home office setup, with reliable internet and the ability to stay focused for the duration of the shift.
Critical thinking and sound judgment in problem-solving.
Ability to handle emotionally charged situations with professionalism.
Strong listening skills and the ability to communicate clearly and effectively in both written and verbal formats.
Proven ability to work collaboratively while maintaining effective relationships with colleagues and the public.
Skilled at managing multiple priorities in a fast-paced environment with tight deadlines.
Flexible with schedules, including occasional overtime, when needed.
Basic experience in data entry and billing is an advantage.
2-3 years of customer service experience via phone and email.
High School diploma or equivalent; an associate degree is preferred.
