The University of Oklahoma Academic Resource Coordinator (ARC) position facilitates and directs accommodations for students aligned with the Americans with Disabilities Act and University policies and procedures. The ARC is responsible for the student accommodation processes in the clinic and didactic environments, including educating students and campus community members on the registration process, facilitating and evaluating and executing the accommodation request review process, communicating approved accommodations to students and respective faculty and programmatic administration, and coordinating critical accommodation resources such as proctoring and testing sessions for registered students.
The ARC will host group coaching sessions and provide on-to-one meetings to address access issues, concerns, and opportunities for connection. Additionally, the position will assist students as they navigate accommodations needing additional support services. In support of an inclusive campus culture, the ARC will participate in recruitment events and onboarding activities to assist students as they successfully matriculate to campus, including into campus housing. This position will collaborate with the Accessibility & Disability Resource Center (ADRC) team on the OU Norman campus and with the ARC on the Health Sciences campus in Oklahoma City to provide consistency in accommodations and process where appropriate.
Duties:
Responsible for the complete student intake process for reasonable accommodations in accordance with the Americans with Disabilities Act and University of Oklahoma policies and procedures.
Facilitates the entire registration process, making autonomous decisions while interpreting medical diagnoses and applying policy.
Evaluates and reviews students' requests for accommodations, ensuring timely, confidential communications including tracking of all information in accordance with the Family Educational Rights and Privacy Act (FERPA)
Coordinates communication responses to internal and external partners regarding the accommodation registration process.
Assesses and compiles relevant data for monthly reporting to University leadership on utilization, timelines of services, and overall student and faculty satisfaction.
Coordinates the proctoring schedules, including spaces, for registered students with faculty, program/college teams, and associated offices.
Enhances the University of Oklahoma student community by ensuring a culture of inclusion and acceptance.
Participates in department outreach and engagement within prospective student engagement and onboarding services.
Develops working relationships with administration and academic program contacts.
Educates the campus community members on accommodation processes and best practices and assesses feedback for student-centered experiences and satisfaction.
Works with student deans and college liaisons to ensure faculty have input into the overall accommodations process.
Supports a culture of care in supporting students' academic journeys and graduation timelines.
Demonstrates leadership, problem-solving, and adaptive learning skills.
Performs other duties as assigned.
Required Education: Bachelor's degree in Healthcare or related field, AND:
24 months of program development experience.
Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree.
Skills:
Effective oral and written communication skills; strong interpersonal skills.
Strong process improvement and assessment skills.
Ability to work well with others in a collaborative and respectful manner.
Ability to multi-task and deal with complexity frequently.
Ability to complete projects on time.
Ability to work in a fast-paced environment.
Ability to use Microsoft Windows and Mac, including Maxient, Word and Outlook.
Working Conditions:
Physical: Prolonged periods of sitting at a desk and working on a computer. Ability to engage in repetitive motion.
Environmental: Standard Office Environment
Departmental Preferences:
Master's Degree in Healthcare or related field
Understanding of regulations or processes related to reasonable accommodations
Experience in a university environment
Experience in engagement with faculty and/or advocacy-based organizations that serve communities with disabilities or an associated field.
