<div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">The Computer Repair Agent is responsible for troubleshooting and performing repairs on desktops, laptops, and tablets at Geek Squad City (GSC). This role requires strong change management and organizational skills. Our agents adjust priorities based on business needs. Additionally, they replace and repair product components including motherboards, LCD screens, network adaptors, USB ports, optical drives, keyboards, touchpads, and accessories.</span></span></div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.<br><br>We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.<br><br><b>Key Responsibilities</b></span></span><ul><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Diagnoses and troubleshoots products for repair.</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Completes routine functionality and quality testing on all products.</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Documents repair work and client communication for each unit.</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Partners with leadership to manage work-in-process (WIP) repairs.</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Answers their client's questions regarding cost, product installation, operation, and issue prevention.</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Tracks units along with corresponding parts to ensure client satisfaction and inventory integrity.</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Stays up to date with company-provided vendor certifications and trainings as required.</span></span></li></ul><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"> <b>Basic Qualifications</b></span></span><ul><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Able to stand and sit for long periods of time</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Able to work in a fast-paced environment while remaining organized</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Able to lift up to 25 pounds with or without accommodation</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Able to multitask and demonstrate strong attention to detail</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">6 months of experience diagnosing, troubleshooting, and repairing technology products</span></span></li></ul><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"> <b>Preferred Qualifications</b></span></span><ul><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Consumer Electronics Manufacturer Repair Certification</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">6 months of experience using Microsoft Office Suite</span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">6 months of experience using proprietary systems or inventory-related systems</span></span></li></ul><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Best Buy is an equal opportunity employer.<br><br><strong>Application deadline: </strong>Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div>PandoLogic. , Location: Brooks, KY - 40109
Best Buy
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Best Buy
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Best Buy
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