<div dir="ltr"><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">The GSC-IT Advanced End-User Support Agent supports the day to day deployment of Best Buy end user corporate managed assets for Corporate and Field users. Agents will be required to multitask during troubleshooting, imaging, configuring and deploy end user assets that are used remotely and at Geek Squad City (GSC). Agents will also handle break/fix functionality for hardware repairs on laptop and desktop systems while maintaining warranty certification. Be part of a team that puts people before all else and accounts for what comes next.<br><br><b>Key responsibilities:</b></font></font></div><ul dir="ltr"><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Managed Asset Support</font></font></div><ul><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">PC/Mac Imaging/Reimaging</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Software and hardware install on company asset device</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Device troubleshooting support using ticketing system</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Partners with cross-functional teams for resources and solutions: Office Support and Level 3 Support</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Deploys refreshed company assets to end users</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Engages end-user to provide appropriate service solutions, while adhering to SOP</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Maintains and tracks inventory of all corporate managed assets and assist warehouse agent as necessary</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Deploys and integrates end user accounts to company VPN devices</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Manages knowledge bases used internally by the GSC-IT & End User Support teams as well as employee facing KB's.</font></font></div></li></ul></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Ticket Routing and reporting</font></font></div><ul><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Monitors ticket queues and turn time</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Routes tickets to other groups in the IT organization as appropriate</font></font></div></li></ul></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Hardware Break/Fix</font></font></div><ul><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Acquires and maintains certifications needed for warranty repairs</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Physical repair of desktop and laptop devices, both under and outside of warranty</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Maintains an inventory of repair parts for current devices</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Orders warranty parts through external vendor sites</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Updates external warranty portals with appropriate data in a timely manner</font></font></div></li></ul></li></ul><div dir="ltr"><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;"><b>Basic Qualifications:</b></font></font></div><ul dir="ltr"><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">2 years of experience diagnosing and repairing computers or consumer electronics</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">1 year of experience customer service experience using phone skills</font></font></div></li></ul><div dir="ltr"><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;"><b>Preferred Qualifications:</b></font></font></div><ul dir="ltr"><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">2 years of experience in customer service</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">Apple repair certification</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">HP repair certification</font></font></div></li><li><div><font style="font-size:12px;"><font style="color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;">CompTIA A+ Certification</font></font></div></li></ul><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Best Buy is an equal opportunity employer.<br><br><strong>Application deadline: </strong>Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div>PandoLogic. Keywords: Electrical Appliance Service Technician, Location: Brooks, KY - 40109