Under the general supervision of the Director of Public Safety, performs a variety of responsible tasks in receiving and dispatching calls-for-service, greeting and directing visitors, and general clerical duties. Work involves providing information to the public and the proper recording of service-related calls. Clerical tasks include filing, sorting, typing, record keeping, and computer operations. Work is reviewed through conferences and written reports for adherence to established policies and procedures.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Answers telephone calls made to the Public Safety Department determines the nature of the call, records it, and takes appropriate steps necessary to respond to the situation.Answers telephone switchboard for the University, determines the nature of the call, and transfers to the appropriate department.Dispatches officers on service-related calls.Delivers messages to Facilities Management employees via radio.Monitors alarms and dispatches them accordingly.Checks computer records for vehicle registration information when requested; enters vehicle registration information into computer; enters traffic citations; receives fines for traffic offenses.Monitors and answers all calls received from the emergency telephones.Types and maintains records for field contact for persons found trespassing on campus; maintains a record of telephone numbers.Types a variety of correspondence and records; sorts and processes incoming and outgoing mail.Performs other work-related duties as requested.
Required Skills
Knowledge of the program associated with the dispatch function of Public Safety.Knowledge of the structure and function of Public Safety.Knowledge of the structure and function of the University.Knowledge of telephone and standard office equipment.Ability to greet fellow employees, students, and the public on the telephone pleasantly and courteously.Ability to answer and dispatch calls with a clear, well-modulated voice.Ability to remember names, locations, and functions of offices and personnel served.Ability to function well under stressful and emergency situations/conditions.
Ability to communicate messages accurately and in a clear, concise manner.
Required Experience
High school diploma or GED; supplemented by one (1) year of general office experience, preferably involving switchboard operations; or any equivalent combination of training and experience.
Must possess and maintain a valid driver's license and an acceptable driving record as determined by the University's auto insurance carrier.
