Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Pall is a leader in filtration, separation, and purification solutions, with annual revenue of approximately $1.6+B. The company provides products & solutions to meet the critical fluid management needs and help advance health, safety, and environmentally responsible technologies for a broad spectrum of customers globally spanning Fluid Technologies & Asset Protection (FTAP), Microelectronics, Food & Beverage, and Aerospace. The company's engineered products enable process and product innovation, while minimizing emissions and waste.
The role of the Digital Experience Associate will partner cross functionally to advocate for the customer and drive continuous improvements and results across markets, applications, and business units. Must have a strategic mindset and be customer obsessed to drive a superior customer experience working in collaboration with the demand generation, web and brand teams to deliver high impact customer content strategy, velocity and efficacy of content journeys and guidance for customer communications and tactical execution. In this role, the associate will also conduct competitive analysis to help in driving organic growth.
This position is located in Deland, FL or one of several other Pall sites.
In this role, you will have the opportunity to:
Deliver Customer Insights cross functionally.
Impact the customer buying journey.
Work with leadership teams across Pall to develop strong digital strategies.
Delivery SEO strategy to make Pall products more accessible to our customers.
Conduct competitive analysis.
Partner with the Demand Generation and Brand team to create and implement the Pall Customer Experience vision, strategy, roadmap and ongoing programs to continue Pall's position as a recognized filtration leader by developing holistic customer content across varying stages, channels and touchpoints thru collaborations with Sales, Marketing, eBusiness and other customer facing functions.
Analyze existing qualitative and quantitative Voice of Customer Research and data and lead your own VOC to understand what the customer needs from a digital aspect and where they go for information.
Based on VOC deliver tactical execution and website plans to demand generation and brand teams to develop a cohesive end to end campaign strategy.
Develop process documentation, program metrics, and powerful visuals (flow charts, PPT visuals) for stakeholder communication.
In conjunction with Demand Generation & the Web team, define criteria and KPIs to measure the Customer Experience improvements. Visualize Customer Experience/Satisfaction related to these KPIs and at key points in the customer journey.
The essential requirements of the job include:
Bachelor's degree with 8+ years of related work experience OR
Master's degree in field with 6+ years of related work experience OR
Experience in a customer focused marketing role (e.g., Marketing, Research/Agency). Preferred experience in analyzing customer data to identify insights, developing customer experience journey maps, and leading journey map workshops.
Google Analytics, Google Search Console, BrightEdge expertise a must
Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
