Infosys is seeking a ServiceNow (HRSD/RM) Developer. In this role should have hands-on experience with ServiceNow TSM / HRSD / RM, and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management) in Enterprise/Consumer/Federal segment.
Candidate must be located within commuting distance of Ridgeland, MSor be willing to relocate to the area. This position may require travel to project locations.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Required Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 2 years of Information Technology experience.
Must have skills:
Experience with ServiceNow TSM and ITSM (IT Service Management), HRSD, RM (Resource Management), and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management) in Enterprise/Consumer/Federal segment.
Understanding of Agile way of working.
Preferred Qualifications
3-4 years of hands-on technical design, development and deployment experience with the ServiceNow platform.
Experience in HRSD (Human Resource Service Delivery) and RM (Resource Management) modules of Service Now.
Fundamental understanding of TSM (Telecom Service Management), ITSM (IT Service Management), CSM (Customer Service Management), and implementing Case, Problem, Change and Incident Management for Enterprise/Consumer/Federal Segment.
Configuration/Customization of the Service Now system, including creating workflows or establishing service bridge or configuration of CMDB or Service Catalog
Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.
Performs integrations Custom API/KAFKA/Integration Hub/TMF Open APIs and process automation using ServiceNow workflows.
Support E2E Testing/UAT and deployment to the higher environments and initial instance set-up or migration, if needed.
Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements.
Candidate should possess Good Communication and Client interfacing skills. He/She should have cross-cultural working experience and should be able to work with multinational clients independently.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
"Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
