About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the Role

The Project Manager of Field Communications supports the Store Operations team to deliver effective communication tools and resources to drive increased field execution and engagement. This role focuses on projects and initiatives; working closely with various teams and functions to develop communication strategies, influence and execute communication plans, drive compelling messaging to bridge a connection between field and HQ populations. Additionally, this role is responsible for creating and executing product knowledge programs, tools and resources so that store teams across all Gap North America stores are educated on brand heritage, the merchandise assortment, styling tips, and features & benefits to drive overall topline sales.


Reporting directly to the Manager of Field Communications, this position will interact with cross brand, cross functional and cross channel business partners, and works with their Manager to influence key business partners across all functions and channels and represents the voice of the field in all interactions.

What You'll Do

Develop and deliver impactful communications to support large-scale projects and initiatives while balancing the brand's strategies, visions and values
Works with Store Operations and other business partners to ensure teams are delivering quality, clarity, timeliness, accuracy and relevance of all communications to drive improvements in store execution
Influence all phases of communication, including writing, creating, editing and publishing messages
Manages Store Communications Technology (Zipline) and is accountable for keeping all information updated through follow up with the subject matter experts that are responsible for the content
Safeguards the volume of information is digestible, and the delivery vehicles produce the best result for the intended audience
Partner with their supervisor to analyze opportunities, drive results and measure the success of initiatives in the store environment
Lead the creation and execution of all product education tools through effective communication, pre-season planning, project plans and timely release of compelling information that inspires associate teams
Facilitate product training sessions as needed for major product launches and big ideas - virtual and/or in-person
Support other retail operations projects or brand specific strategic initiatives as needed

Who You Are

Proven record of accomplishment and experience in communications with a focus on internal and store facing communications, Fashion Retail preferred
Demonstrated understanding of fashion & trend; and the ability to apply this understanding to their everyday work
Passion, In-depth knowledge, understanding and experience with Video Editing and Graphic Design preferred
Comfort with ambiguity and a dynamic business landscape
Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment
Strong relationship building skills and experience working closely with senior executives and cross functional partners to influence strategic agendas and operationalize key strategic initiatives
Strong critical thinking and business curiosity, including strong analytical and creative problem-solving skills, strong ability to work with complex and detailed data to drive insights and decisions

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• 
  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.


Salary Range: $87,900 - $116,500 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.



US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.