Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Annual Salary: $78,500.00 - $93,000.00 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this job is to perform the daily management of all loans within Real Estate Lending's pipeline. This role is the central point of contact for the Sales and Fulfillment Leaders along with Secondary Marketing Leaders on loan issues and delays. As the Pipeline Manager they are responsible for all reporting related the Mortgage Pipeline. The role will also focus on feedback to Sales and Fulfillment leaders on loan quality and operational efficiency.
Essential Functions
Pull reports of all active preapprovals, applications, and lock and delivery deadlines. Meet daily with Mortgage Fulfillment Managers to review loans with closing disclosures due within next 3 days and provide updates to their status.
Pull reports of all active loans in the pipeline. Provide Sales and Fulfillment leaders a list of all loans that are "defective" and aged over 3 days since placed in a pended status, work with appropriate leader to determine resolution, and track until resolved
Send out daily and weekly reports to sales leaders for loans needing review, loans missing intent, expired short shopping letters, and aged files without movement. Partner with team to create these reports and continue to monitor the reports and update them along with service level agreement changes and the team strategy.
Escalate loans over 20 days to Sales and/or Fulfillment Management with a summary of the delays, ownership assignment(s) and the plans/timeline to cure
Coordinate and communicate with all levels of leadership in all functional areas (sales, TS, underwriting, processing, closing, etc.) on the status of the pipeline. Provide success stories, challenges and cures for challenges, ideas on how to improve turn times and customer service scores.
Manage the pipeline service level agreements to ensure efficient pipeline movement consistent with desired turn times
Mange the quality tracking reports. Communicate with Sales and Fulfillment leaders monthly on trends for coaching staff that are underperforming and share the success stories of those exceeding expectations.
Monitor Fulfillment Center areas for pipeline/staffing mismatches work with Fulfillment Manager to determine options
Monitor and report on closing dates on active loan files to prevent delays in closing and funding
Be a liaison/resource for Sales and Fulfillment to restructure opportunities to increase customer satisfaction and pull through
Identify trends, redundancies, gaps etc. in the life cycle of a loan. Present solutions and recommendations to Senior Leadership to improve efficiencies, reduce expenses, lower cycle times and improve customer service scores.
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Strong knowledge of the mortgage Industry guidelines and regulations, including knowledge of best practices
Strong knowledge of conventional and government residential mortgages including FHA, and VA, and loans
Functional understanding of applicable Federal, state and local lending regulations
Demonstrated expertise in a variety of Industry concepts, practices and procedures
Ability to plan and execute stated goals
Excellent communication skills with the ability to interact with all levels of external clients and internal leadership and think in a strategic manner. Speaks and writes clearly and persuasively and competent group presentation skills
Ability to prioritize and plan work activities, uses time efficiently and develop realistic action plans
Ability to identify and resolve problems in a timely manner and gathers and analyze information skillfully
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
Bachelor's degree in Business Administration, Finance or equivalent combination of education and experience required
6+ years of Mortgage experience with contemporary knowledge of mortgage industry and operational practices required
Sales and operations experience required
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Mortgage Pipeline Manager job and contemplates a wide range of factors that are considered making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $78,500 to $93,000 annually hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
