The primary purpose of this position is to provide admissions and enrollment services from the Williamson Campus to prospective students and their families through the coordination of a campus tour program, communicating new student orientation information, high school visits, dual enrollment, and targeted recruitment of special populations among other programs. This position is based at the Williamson Campus in Franklin.
Essential Functions:
Provide high-quality customer service for students seeking enrollment services on campus and throughout the service region.
In collaboration with the Enrollment Services team members at other campuses, plan and execute special projects and events in alignment with the goals and objectives of Enrollment Services.
Maintain assigned recruitment territory including a visitation schedule, presentations, and events as needed.
Develop, coordinate and expand activities related to new student on-boarding communications and services. Collaborate to develop, refine, deliver, and evaluate on boarding for new students.
Coordinate dual enrollment communications between college enrollment services office, business office, extended campuses, academic divisions, and public/private/home school staff and students in the assigned recruitment territory.
Under direction of the Vice President Williamson Campus & External Services, use available technology for data collection, analysis and outreach for the recruitment, admission, and enrollment of students.
Initiate and develop relationships with high school administrators, counselors, teachers, and other members of the educational community.
Communicate accurate information regarding College programs, courses, resources, and career options.
Manage ongoing strategic communications with prospective students, parents and guests, high school and independent counselors, as well as college constituents, via email, letters, telephone, scheduled appointments, tours, and other media.
Coordinate assigned activities with those of other college programs, departments, as well as external entities
Collaborate with Enrollment Services team members in planning, implementing and evaluating institutional recruitment and admissions strategies.
Generate innovative approaches to increase awareness about Columbia State to prospective student audiences and to increase enrollment and college completion.
Supplemental Functions
Participate in recruitment and enrollment efforts through visits to high schools, college fairs, business and industry sites, community organizations, and other recruitment venues in the college service area.
Serve on college wide standing committees
Supervise student workers as assigned.
Perform additional duties as assigned.
Job Specifications
Education, Training and Experience Required
Bachelor's Degree, master's preferred
Minimum 2 years experience in a marketing or customer service related field (preferably higher education).
Knowledge, Skills, Abilities and Work Characteristics:
Good public relations skills.
Ability to work independently and in groups
Ability to communicate effectively in written and spoken English.
Detailed and results-oriented
Must be willing to work a flexible schedule, including some evening and weekend hours.
Ability to work with diverse populations.
Proficiency in computer productivity software and student information systems related to enrollment services; BANNER experience preferred
Working Conditions:
1. Heavy use of computer
2. Normal standing, sitting, and walking
3. Lifting of boxes weighing approximately 40 lbs.
4. Operating a motor vehicle to travel within the nine-county service area and in other markets as needed.
Hiring Salary Range: $39,590-$49,480
This position is based at the Franklin, TN Campus in Williamson County.
About Columbia State Community College:
As Tennessee's first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses. Columbia State is a member of the Tennessee Board of Regents. Columbia State is known for excellence both inside and outside the classroom.
Columbia State offers a comprehensive benefits package, including but not limited to the following:
Vacation and Sick Leave
14 paid holidays
Medical, dental, vision and life insurance
Retirement plans
Optional 401K and 403B Deferred Compensation Plans
Educational benefits for the employee and their spouse and dependents
Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a protected veteran, genetic information, or any other category protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
The following person has been designated to handle inquiries regarding nondiscrimination policies:
Executive Director of Human Resources humanresources@columbiastate.edu 1665 Hampshire Pike, Columbia, TN 38401 931-540-2551
