The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Our client is seeking a Field Technicians in Marietta, GA.


Role Description


Purpose: Field Service Technicians respond to customer callouts, offering technical service and maintenance support at customer locations. They are responsible for installing, maintaining, and repairing equipment out in the field, as well as providing technical training when necessary.


Duties and Responsibilities:


Ticket Management:
• Work on tickets received from our call center, efficiently solving issues related to maintenance, assembly, or configuration (M/A/C).
• Update and close tickets promptly once issues are resolved.


Special Projects:
• Collaborate with the Field Service Manager on special projects as needed.
• Installation and Testing:
• Install and test products and equipment at customer sites.
• Provide clear instructions to customers on the proper usage of our products.


Technical Skills:
• Run cabling, connectorize cables, and splice fiber as required.
• Utilize diagnostic tools to identify and troubleshoot issues effectively.
• Possess basic network knowledge and familiarity with Mikrotik devices.


Flexibility:
• Be open to travel within and out of state as necessary.
• Participate in an on-call rotation every 7 weeks.


Skills & Requirements


• High school diploma or equivalent.
• Relevant technical certifications preferred.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.


Benefits/Other Compensation:


• Competitive salary
• Health and dental insurance
• Retirement savings plan
• Paid time off


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


#LI-DNI
#1162510 - Ken Remy