Travel Customer Service Specialist



AAA Washington - Alderwood



Become a brand ambassador for the travel industry! As a Travel Customer Service Specialist for AAA Washington, you will be responsible for elevating customer experiences and cross-selling products and services. At the store location in Alderwood, enjoy our customer friendly setting, established client base, team environment, and a role that adds to our clients lives and creates lasting memories.


Successful candidates will have a minimum of 1+ years of experience in customer services or sales with a High-School diploma or GED. Prior experiences working in a club or membership-based organization are a plus!


MAJOR RESPONSIBILITIES INCLUDE:

• Provide a personalized experience greeting customers, identifying their needs, and uncovering opportunities for referrals to Travel Advisors or Insurance Agents

• Handle customer needs or connect them with the right expert for resolution

• Facilitate the processing and education of international driving permits and any applicable regulations. Process passport photo for clients

• Act as a subject matter expert for AAA membership

• Sell travel store merchandise, membership, attraction tickets, and financial products including the AAA credit card

• Utilize a POS system and accurately process transactions


PREFERRED QUALIFICATIONS:

• Associate or bachelor's degree


WHO WE ARE:

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.


BENEFITS WE OFFER:

• Health insurance (medical vision, prescription drug, and dental)

• Up to 20 days of Paid Time Off (PTO) in the first year for vacation or sick leave

• Eleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth

• 401(k) with Employer Match

• Life, STD, and LTD insurance

• Flexible Spending Accounts

• 4 Hours of Volunteer Time Off every year

• Free Premier RV AAA Washington Membership

• Paid, on-going training throughout your career

• THRIVE wellness program


SALARY:

• Target hiring salary range is $20.63 to $25.26 per hour and offer rate is based on experience.

• Opportunity for Annual Company-wide discretionary bonus.


RANKED AS ONE OF WASHINGTON'S 2024 BEST PLACES TO WORK by Puget Sound Business Journal


AAA Washington is committed to hiring and retaining a diverse and inclusive staff.


We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.


We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.


AAA Washington is a drug-free workplace.