Who are we?

As an innovative primary care provider, Avance Care is in the business of improving the standard of healthcare. By offering convenient, accessible, cost-effective healthcare services, we keep our patients at the center!

Why us?

Our hybrid schedule offers more flexibility throughout the week.

We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Our company-wide growth means consistent opportunities for advancement.

Core Responsibilities

Provides technical support to all personnel
Triage, Resolve, Document and close or escalate all support desk tickets
Administers and manages all software and hardware to support daily operations including but not limited to:

Desktop & Laptop computers
Microsoft Office 365 and Azure
Single Sign-on verification
Ticketing System, monitoring platforms and other IT support software tools

Creates all new employee accounts for Active Directory, Exchange Mailboxes, Distribution lists and other back-office systems
Set up new user laptops and desktops
Manages Microsoft Active Directory
Installs and maintains all computer equipment
Communicates standards for appropriate use of technology to personnel
Properly maintain IT asset inventory
Troubleshoot client laptops, desktops, printers, and basic network connectivity problems
Maintains both local and cloud based VOIP deployments
Identify, evaluate, and prioritize customer problems and complaints
Image and configure company laptops and desktops
Accomplishes all tasks as assigned or become necessary

Qualifications

Bachelor or Associates degree in Information Technology or related field preferred
High school diploma with at least two years' experience in an IT support role required

What are we looking for?

Great Customer Service skills
Proficiency with computer hardware and Windows 10
Experience with Microsoft Office 365 suite
Able to prioritize and execute tasks in a high-pressure environment
Working knowledge of:

Copper, fiber, and wireless networking components and connections
Network switches, and firewalls
Moves adds, changes to VoIP Telephone Systems

Familiarity with Cyber Security best practice and HIPAA Compliance
Ability to delivery excellent customer service while delivering technical resolution to IT issues
Ability to troubleshoot, repair, and maintain computer equipment
Ability to communicate effective in both oral and written form

Schedule

Monday-Friday 10am-6:30pm OR Tuesday-Saturday 8am-5pm