The Team

We are seeking a Technical Support II to join American Tower’s U.S. Tower division’s Managed Networks Venue Performance and Operations team. The team is responsible for the overall performance management of wireless connectivity solutions, standards of care, and repair and maintenance. As a Technical Support II, you will troubleshoot network alarms, diagnose root causes, repair and maintain network elements, maintain key performance indicators (“KPIs”) within contractual service level agreements (“SLAs”), ensure network availability, provide event support at premier venues, provide customer support, and manage relationships with vendors, customers, and real estate owners.