Job Description:
Crane Currency

Equal Opportunity/Affirmative Action Employer M/F/Vet/Disab

Location: Hal Far, Malta
Department: Information Technology

Crane Currency has an immediate position opening for an IT Service Desk Analyst located in Hal Far, Malta.

Who we are:

Crane Currency is a premier industrial technology company and a pioneer in currency manufacturing and advanced micro-optics technology for securing physical products. Yes, chances are you have our product in your wallet right now! Our sophisticated equipment and software leverages proprietary core capabilities with detection and sensing technologies. Around the world, our customers trust us to anticipate their needs with innovative, reliable, and high-quality currency & authentication solutions and services—just as they have for generations. ?

How you will make an impact:

Our IT systems enable our global team to deliver our products to customers safely and timely. Your day-to-day operations and projects are the driving force to ensure our business systems are running efficiently and give the team the confidence to systems the rely on. You will be part of projects to identify future solutions that will help our business stay at the forefront of technology and a leader in our market. You will join a team that is helping to build and enable the software technology for the next generation of Crane Currency product.

• Develops End User facing knowledge base articles in support of a Self-Service portal and drive the adoption of an End User Self-Service Portal.
• Create and manage all IT incidents and requests utilizing the IT ticketing system including manage tickets to established SLA’s and KPI’s.
• Support for onboard & offboard activities, including provisioning and deprovisioning of user accounts.
• Remotely troubleshoots and provide phone support end user inquiries including but not limited to hardware, software and telecommunication issues to ensure effective and efficient incident response and escalation.
• Participates in assigned audit tasks to maintain a secure and compliant environment including asset Management efforts of IT equipment and software licensing.
• Actively monitors incoming phone calls to ensure effective and efficient incident response and escalation as well as monitor email ticket queue and manages tickets to ensure incidents and service requests are addressed in a timely.
• Verifies ticket data is accurate and notes are well written to describe troubleshooting steps taken to resolve an incident/request, or reason for escalation.

Knowledge and expertise that matter most for this role:

Required:

• Associate’s degree or International Advanced Diploma in Computer Science, Computer Engineering, or MIS or commensurate experience.
• 3+ years’ experience working in a Customer Service facing role providing IT helpdesk, service desk or desktop support services.
• 3+ years’ experience providing IT remote support for Windows based clients in an enterprise environment.
• Ability to work flexible hours, 6am – 3pm or 9am -6pm, or a combination of both
• Fluent in English and local language.
• Good technical skills, experience with IT phone support, VPN, remote control tools, Windows OS, Active Directory, Microsoft Exchange, and network connectivity.

Preferred:

• Bachelor’s degree or commensurate experience.
• Relevant technical certifications from companies such as Microsoft or CompTIA is a plus
• Understanding of ITIL

How we will care for you:

• Top-notch benefits – We’ll take care of you and your family with free health insurance and free employee life insurance.
• Personal development – We want you to grow with us. Through lunch & learns, tuition sponsorship, career ladders and more.
• Well-being engagement – A full calendar of events and wellness activities focused on engaging you in programs at work that touch on personal interests and well-being.
• Community engagement – Provide you the time to support the local community and environment through volunteering events and onsite initiatives to benefit local communities and organizations.
• There’s more – Competitive compensation, leave entitlement, company holidays, parental leave, and transport allowance.

What drives our team:

We are a passionate team of 1,200 creators and problem solvers, united by our purpose, we give people confidence every day in moments that matter. This comes to life through our Shared Values:

• People Matter
• Do the Right Thing
• Trusted Partner
• Innovate for Growth
• Always Improving

People are at the center of all that we do, from our employees to our customers and our communities. We empower our teams to help shape the Crane Currency experience, embracing and celebrating our unique perspectives and differences to learn from each other and grow stronger together. To learn more about life at Crane Currency, visit www.cranecurrency.com.

Where we are:

Your role is in Malta, Hal Far. Hal Far is the largest industrial estate in Malta. It is at the southern extreme of Malta, between the localities of Birzebbuga , Safi and Zurrieq . Malta, Gozo & Comino offer endless moments of relaxation and the chance to explore diverse artistic, cultural, and natural treasures. Immerse yourself in pristine azure waters, discover over 7,000 years of history and indulge in a warm and hospitable Mediterranean lifestyle.

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Crane Currency is a drug free workplace.

Crane NXT is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under applicable local law.

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