Description: Our client is currently seeking a Customer Service Specialist / Intake & Delivery Specialist to join their team! The position will be held on a hybrid schedule in Frisco, TX and we are seeking applicants who have bilingual fluency in Spanish or Portuguese and English.
Whether you are a recent college graduate looking to gain experience, or simply looking for a change, we encourage you to apply if you have bilingual fluency as stated above and a customer focused mentality!
This job will have the following responsibilities:
Main responsibility is to assist with maximizing the Technical & Plan Review Consultant's time engaging and collaborating with clients
Ensure data integrity and file/record completeness within respective systems
Provide exceptional internal and external customer service and takes strong ownership of the intake and delivery processes.
Interact with team members across assigned territory daily and will follow best practices while providing the high levels of client satisfaction.
Strong customer service skills.
Qualifications & Requirements:
Excellent MS Office Skills (Microsoft Word, Outlook & Excel skills with the ability to learn new systems)
Detail-oriented with excellent organizational, problem-solving, and decision-making skills
Excellent interpersonal and communication skills; verbal and written
Both self-motivated and team-oriented with attention to detail and proofreading skills
