We are seeking a versatile and detail-oriented Administrative Assistant to one of client's amazing team, with a focus on providing exceptional customer service. The successful candidate will play a key role in ensuring a positive customer experience while assisting in maintaining high-quality standards across our organization.


Pay rate - $17-$20/hr -Temp to perm


Objective for this Role:


• Ensure a high level of customer satisfaction by providing prompt, courteous, and effective responses to customer inquiries and concerns.


• Ensure accurate and timely entry of customer service related data, and generate reports for management review.


• Coordinate and support training sessions.


• Actively contribute to identifying opportunities for process improvement in both customer service and general administrative duties.


Responsibilities:


General Administrative Support


• Answer and direct phone calls to the appropriate parties.
• Assist in the preparation of reports, presentations and other documents.


• Manage and update team member's calendars for meeting scheduling.


Data Entry & Reporting


• Maintain and update records, databases and electronic filing systems.


• Verify accuracy and completeness of information.


• Input and maintain data related to customer interactions and quality metrics.


• Generate reports on key quality and customer service indicators for management review.


Customer Service


• Serve as the primary point of contact for customer inquiries, ensuring prompt and courteous responses.


• Address customer concerns and issues, providing effective solutions and maintaining customer satisfaction.


• Build and maintain strong customer relationships through proactive communication and support.


Document Control
• Manage and organize quality-related documents, including policies, procedures, and customer communications.


• Ensure documentation complies with quality standards and is easily accessible.


Training Coordination


• Coordinate and support training sessions related to both customer service and quality assurance.


• Maintain records of employee training, certifications, and ongoing professional development.


Continuous Improvement


• Collaborate with teams to identify opportunities for process improvement in both customer service and quality assurance as it relates to the different departments within the company.


• Participate in cross-functional projects aimed at enhancing overall organizational effectiveness.


Requirements:


Education


• High school diploma or equivalent; Bachelors Degree preferred.
Additional qualifications in customer service or quality management are a plus.


• Additional qualifications in business administration or customer service are a plus.


Experience


• Proven experience as an administrative assistant with a strong focus on customer service.


Skills


• Strong organizational and time-management skills.


• Excellent communication skills, both written and verbal.


• Ability to multitask and prioritize tasks.


• Proficient in MS Office (Word, Excel, Outlook, Powerpoint).


Customer-Centric Attitude


• Friendly and approachable demeanor with a commitment to providing exceptional customer service.


We are looking to hire immediately.


Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year


Benefits:


Paid time off
Retirement plan
Schedule:


8 hour shift
Monday to Friday
Work Location: In person


All qualified applicants will receive consideration for employment without regard to race,