Providing direct support to the Customer Service Operations (VP) while coordinating across the leadership team, the CSO Chief of Staff will play a critical role driving effectiveness and efficiency across the CSO landscape.
Key accountabilities of this role include:
Supporting the CSO VP to drive critical initiatives - ensuring on-time delivery.
Accountable to own and deliver key requests and initiatives in support of the CSO organization. Acts as a connector within CSO and across the enterprise to ensure an enterprise approach to solving our most critical business challenges and identifying opportunities for leverage and value creation.
Leading/coordinating across the CSO organization to connect management processes, key initiatives and other endeavors across CSO.
This role is responsible for establishing and leading, cross-functional strategic project initiatives; The successful incumbent will serve as a "force multiplier" by increasing the effectiveness and success of the CSO Senior Leadership Team across the organization and Cigna's enterprise. Candidate will also be self-motivated, detail oriented, and have a willingness to adapt to strategic and tactical needs in a fast-paced, changing environment.
Role Components
Leadership:
Work collaboratively with the CSO senior leadership team and with leaders across the enterprise on all aspects of day to day execution for VP, CSO to ensure alignment on execution against the most critical initiatives across the enterprise and measures of success.
Monitors information flow; sometimes acting as a gatekeeper ensuring the involvement of VP, CSO in a project or decision-making process at the right moment.
Management Process: Supports CSO management process; responsible for ongoing implementation, adherence, revisions, etc.Prepare agendas for team meetings / off-sites and facilitate governance for CSO. Partners closely with the Executive Assistant to understand upcoming meetings and helps to pull together materials in advance of sessions. Responsible for creating the strategy and executing extended leadership team meetings, town halls, and other meeting forums across CSO.
Communications: Partners very closely with Communications team on content delivery and overall communication strategy for CSO.
Project Management : Strong analytical skills, project management skills and innovative thinking; problem solver
Integrative Thinking : Ability to connect context and information across multiple areas to proactively assess various situations and take appropriate actions.
Qualifications and Competencies
Bachelor's degree or equivalent work experience required; advanced degree desirable.
5 + years of program/project management
5 + years working in a large, complex operational environment
Emotional Intelligence - Demonstrated strong EQ as evidenced by the ability to understand other people, what motivates them and how to work cooperatively with them. Proven track record of resilience, empathy, strong listening skills and the ability to work through challenging business situation in a highly collaborative way to drive the right business outcomes. Possesses strong self- awareness and curiosity.
Communication - Exceptional executive presence in written and verbal communications. Poise in front of large, senior audiences.
Anticipatory - Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan
Business Acumen - Strong business acumen and ability to make connections with broad experience within the Provider ecosystem. Demonstrated ability to influence across a matrixed organization and develop trusting working partnership's with internal and external business partners.
Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, the ability to balance the delivery of programs.
Strategic Vision and Agility - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
Leadership and Organization - Exceptional capacity leading and influencing cross-functional teams; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
Customer Focus - Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind.
Matrix Management/Relationship Building - Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners.
Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.
Action Oriented - Enjoys working hard in a fast paced, dynamic environment; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership
Offsite coordination / meeting management / minutes / action tracking and follow up - Will help to coordinate, schedule and facilitate team meetings (both virtual and in-person). Will make sure an agenda is set and adhered to, and that takeaways are clearly documented with an action plan to address.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
