VP Business Transform


Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe,and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.


Salary Range: $135700 - $278300 Salary

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $135700 - $278300 Salary



Benefits Summary:

In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home

• Competitive wages with opportunities to earn annual merit increases

• Paid development hours to use for professional and community development!

• 18 days of Paid Time plus 8 company holidays, and 2 personal days per year

• $1,000 Colleague Referral Program

• Enterprise Recognition Program rewarding colleagues for their extraordinary work

• Exclusive discounts on travel, activities, and merchandise via work discount program

• Colleague Assistance Program that provides free counseling and financial services

• Tuition Reimbursement Program including certifications

• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions

• Medical, dental, and vision insurance

• Pre-Tax FSA and HSA health savings accounts

• 401(k) matching

• Company paid life insurance

• Company paid short term and long-term disability

• Healthcare concierge

• Pet Insurance

• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.




JOB SUMMARY:



As the VP of Business Transformation, you will play a pivotal role in shaping our organization's future by integrating AI technologies, optimizing processes, and driving strategic initiatives. Your leadership will span across operations, technology, and business functions, with a specific focus on leveraging AI to enhance efficiency, innovation, and growth. This position supports but not limited to the areas of Operations, Sales, Finance, IT, Provider Network and Marketing to ensure One Call is building products to support the business goals. This position reports to the Chief Operating Officer.



GENERAL DUTIES & RESPONSIBILITIES:



Strategic Leadership and AI Vision:


• Develop and implement a comprehensive business transformation strategy that aligns with our company's vision.


• Lead cross-functional teams in identifying and executing transformational initiatives across all departments, emphasizing AI adoption.


• Collaborate with senior executives to ensure business transformation efforts align with strategic objectives.


Operational Excellence and Process Optimization:


• Leverage AI to streamline processes, automate repetitive tasks, and improve decision-making.


• Implement data-driven approaches to enhance operational efficiency.


Technology Transformation with an AI Lens:


• Evaluate existing systems and identify areas for AI integration.


• Champion AI-driven innovation within the organization, from customer service to supply chain management.


• Drive the adoption of AI technologies to enhance productivity and competitiveness.


Business Transformation and Change Management:


• Drive change management initiatives to ensure successful adoption of new processes, technologies, and ways of working.


• Collaborate with stakeholders to define business and systems requirements for AI implementations.


• Foster a culture of continuous improvement and adaptability.


Market Insights and Growth Opportunities:


• Monitor and analyze market trends, competitor activities, and customer needs.


• Identify growth opportunities where AI can drive business transformation.


• Develop strategies to position the company as a leader in AI-driven innovation.


Talent Development and Collaboration:


• Mentor and develop leaders within the organization, emphasizing AI literacy.


• Collaborate effectively with cross-functional teams, including IT, data science, and business units.


• Encourage interdisciplinary collaboration to maximize AI impact.


Risk Mitigation and Ethical AI:


• Address ethical considerations related to AI, including bias, privacy, and transparency.


• Implement robust risk management practices for AI deployments.


• Ensure compliance with industry standards and regulations.




EDUCATIONAL AND EXPERIENCE REQUIREMENTS:



Bachelor's degree in a relevant field (Master's or MBA preferred).


10+ years of experience in Operations, Technology or related field.


Proven track record in senior management roles, with a focus on business transformation, technology, and change management (Experience in the medical, healthcare or worker's compensation is preferred)




GENERAL KNOWLEDGE, SKILLS & ABILITIES:



Strong understanding of AI concepts, machine learning, and natural language processing.


Experience in the health services industry or a related field.


Ability to inspire, influence and lead cross-functional teams.


Proven ability to develop, articulate and execute long-term strategies with a focus on AI and emerging technologies.


Achievement of key business transformation goals, such as revenue growth, cost savings, and operational efficiency improvements.


Successful implementation and adoption of new processes, technologies, and ways of working.


Positive feedback from internal stakeholders on the effectiveness of business transformation initiatives.


Improved customer satisfaction and retention rates.


Recognition of the company as a leader in innovation and business transformation within the industry.


Prior work experience in a fast-paced environment while prioritizing multiple tasks is helpful.


Must be able to effectively present information to clients and/or public, both written and verbally.


Fluent understanding of MS Office (Word, Excel, and PowerPoint) as well as demonstrated skills in presentation.


Excellent written and oral communication skills.


Knowledge of principles and processes for providing superior customer service through needs assessment, meeting quality standards and evaluation.


Knowledge of business processes, quality control, and other techniques for maximizing the overall satisfaction of the customer.


Knowledge of word processing, database management, standard office procedures, programs, and medical terminology a plus.


Exhibits a professional manner in dealing with others to work to build and maintain strong, working relationships.


Understands the implications of latest information for both current and future problem solving.


Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems.


Effective use of core time, being self-directed. Ability to prioritize.


Looks for ways to help people and contribute actively.


Identifies complex problems and review related information to develop and evaluate options and implement solutions.


Communicates the ability to listen, comprehend and communicate effectively.


Creates and maintains strong relationships with sales team, departments, and accounts.


Perceives, resolves, and anticipates potential issues before they arise or escalate.




PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:



For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.


For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.


The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).


Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.


The work environment utilizes florescent lighting; noise level is moderate.


The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.


Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.


Please be advised this job description is subject to change at any time.