Posted in General Business 30+ days ago.
Type: Full-Time
Location: Irving, Texas
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
This position is responsible for providing frontline customer service and support for prospective and existing customers. Issues may be received via emails, incoming customer calls, Market transactions, customer correspondence or internal departments. The agent will work directly with customers, other Vista departments, and Market participants such as ERCOT and both Texas and non-Texas Utilities. This position will diagnose the inquiry / problem and ensure end to end resolution.Job Description
Key Accountabilities
•Handles incoming email customer inquiries including receipt, resolution and closed loop communication with the customer•Resolves failed enrollment transactions (BPEM cases) to ensure customers receive service timely •Resolves correspondence requests from customers (creates, mails, uploads to account, etc.)•Performs account corrections including billing / payment corrections, adjustments, resubmission / cancellation of transactions, etc. •Handles incoming customer service calls •Partners with Market Relations in identifying market transaction impacting issuesEducation, Experience, and Skill Requirements
•2 + years call center or customer service experience •Good problem-solving skills•Excellent customer service skills•Effective communication skills including verbal and written •Demonstrated skills in a results-oriented production environment; achieving performance objectives•Ability to positively and professionally interact with customers (internal & external) regularly•High School Diploma or equivalentJob Family
Customer ServiceCompany
TXU Retail Services CompanyLocations
Irving, TexasTexasIt is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
Infosys Limited
|
Kimberly-Clark
|
Pye-Barker Fire & Safety
|
TriWest Healthcare Alliance
|
TriWest Healthcare Alliance
|
TriWest Healthcare Alliance
|