Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
You’ll join ateam backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.
Want to Join the Best in Pest? Go Pro with Orkin.Apply from your phone in minutes!
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Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. We are hiring for classes that will begin in February 2024. Our first class will begin February 25th with subsequent classes every 3 weeks until the summer.
Our SeasonalCustomer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will…
Work remotely from your home office. You must have a minimum of 50 mbps download/20 mpbs upload high speed internet connection. We will provide the computer and other equipment necessary to be successful in this role
Support our field's peak season that starts building around February
Manage the customer relationship to ensure best in class service
Retain business by offering several remedies to prevent account cancellations
Recommend additional services to increase protection value for residences
Use different gamification methods as a tool to measure performance
We Offer…
Variety of Schedules (Schedule may include nights, weekends, and holidays)
Three-week quality Training Program that will equip you with the skills and knowledge to be successful (must be available to attend training Mon - Fri from 9am - 6pm EST)
Gamification methods to measure performance and increase engagement virtually
Ongoing training to grow professionally
Great pay and incentives ($16.73/hour minimum plus potential for commissions)
401(k) plan with company match, employee stock purchase plan
High performance leads to regular, full-time employment, when available, based on call volume and need
Why Orkin?
Founded in 1901, Orkin Pest Control is a global residential and business service provider
Consecutive years of improved earnings with over 2 million customers
Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
Orkin’s National Contact Center is a high energy, fun and collaborative work environment with strong management
Are you ready to be an Orkin Pro?
Qualifications
What’s required
High School/GED
1 – 2 years customer service experience within or outside a call center
Ability to pass a background and drug screen
Work from home requirements
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mpbs upload high speed internet connection, with the ability to hard wire directly to a modem
What you’ll need
Excellent interpersonal and communication skills
Basic computer skills in various software and web-based applications
Proficient in Microsoft Office
Comfortable working in a high-volume role
Demonstrated ability to prioritize tasks and manage time efficiently
We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
