Under general direction, manages all scheduling functions for the network for Medical, Dental, Pharmacy, Select and Global and other areas. Monitors results and ensures efficient distribution of staff schedules based on call pattern trends and results to ensure business needs are met. Maintains appropriate vacation allowances in the system and audits accordingly. Builds and maintains strong relationship with matrix partners to ensure scheduling consistencies across all areas.

Responsibilities

-Timely management of staffing changes.

-Timely management of Network/Site/Product Scheduling

-Inputs off production into IEX/VERINT schedules

-Managing off production events in Intradiem

-Proactively identifies off production risks/opportunities

-Maintains IEX/VERINT Agent data

-Makes timely schedule recommendations for new hires & existing staff

-Acts with a sense of urgency

-Ensures attention to detail

-Identifies opportunities and participates in implementing improvements related to scheduling and staffing functions

-Conducts schedule optimization and schedule bidding in accordance with established guidelines.
-Receives and processes Agent Web Station requests, e-mails and SharePoint submissions for scheduling needs and adjustments.
-Manage vacation allotments and audits

-Process PTO Bidding
-Serves as a point of contact for questions on scheduling policies and procedures.
-Manage business relationships and interactions with site managers, directors, CSAs, etc.
-Short term capacity analysis and recommendations

-Other duties as assigned

Qualifications

-1-2 years of workforce management experience required
-High School Diploma or equivalent required, Bachelor's degree preferred

-Demonstrated analytical skills preferably with call center background
-EXCEL knowledge
-Ability to work in a Matrix environment
-Strong written and verbal communication skills
-Strategic thinking
-Team Player
-Knowledge of IEX/VERINT preferred

-Knowledge of Intradiem preferred
-The ability to multi task effectively
-Support business projects

-Strong attention to details

For this position, we anticipate offering an hourly rate of $20 - $30, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.