The Director, Client Success is an individual contributor role responsible for developing and maintaining excellent relationships with existing health plan, employer, and/or health system clients to increase revenue, drive product utilization and retain clients.
Responsibilities:
Advisor to key health plan client:
Represent MDLIVE and serve as lead liaison between a key health plan client and MDLIVE product and marketing teams
Ongoing, detail-oriented relationship management with client decision makers including C-suite executives; ability to navigate complex organizational structure to build and maintain relationships both internally and externally
Create, customize and deliver compelling presentations that demonstrate value of MDLIVE services, program performance and potential growth opportunities specific to product evolution and member engagement.
Partner with marketing team on data analysis to / furnish of recommendations of strategic marketing and product plans including approaches most likely to drive key performance metrics for client.
Maintain, monitor and facilitate renewal contracting process
Maintain active renewals in Salesforce
Lead meetings onsite, offsite and virtually
Create and execute train the trainer programs to respective channel sales teams
Client Success Executive for employer / mid-market business segment:
Manage complex, consultative sales and client engagement processes for employer, mid-size health plan and health system segment of the business
Exceed annual revenue targets by developing and securing new revenue opportunities within existing clients (e.g. upsells, additional member segments, renewals, etc.)
Exceed annual client engagement quotas specific to utilization
Coordinate with internal account management teams to ensure client satisfaction and operational efficiencies
Deliver compelling presentations that demonstrate client value
Manipulate, interpret, and present data analysis to furnish recommendations for both high-level marketing plans and virtual care strategy
Lead oversight of customized promotions that fit health plan, employer and/or health system specific needs and regulations
Forecast pull through sales projections and maintain active pipeline updates in Salesforce
Lead meetings onsite, offsite and virtually to demonstrate product capabilities to clients
Attend trade shows and industry events as designated
Willing to travel up to 50%
Other duties as assigned
Qualifications:
Bachelor's in Business Administration or related field
3-5 years' experience in strategic account management, sales or business development in the healthcare industry
Understanding of health plans and/or health systems from end to end: care management, claims, networks, marketing, clinical, 270/271 eligibility, claims, clearinghouses, credentialing, networks, marketing, provider onboarding and training, EMR/EHR (Epic, Cerner, MEDITECH,AthenaHealth) interoperability, ACO environments, IDN and related relationship structures
Experience working with physicians and C- suite executives
Ability to develop and interpret sales forecasts for partners, including a strong facility with Excel
Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics.
Ability to develop presentations to build a sales story
Proven ability to close sales opportunities with Health Plans, Employers and/or Health Systems
Health Plan, Employer and/or Health System product understanding (benefit models, industry norms, regulations)
Experience with financial modeling specific to proposals
Experience with product demonstrations to senior executives
Excellent documentation and communication skills
The ability to present to a variety of audiences
Experience and high proficiency in Microsoft Office products
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This role is also anticipated to be eligible to participate in an incentive compensation plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
