This is a non-clinical customer service position within an inbound call center located at Cigna's National Care Center for Behavioral Health. The Provider Relations Associate Analyst is responsible for handling inbound calls from providers and their support staff regarding mental health and substance use disorder services.

Responsibilities include:

• Communicate eligibility, benefits, and authorization requirements to providers for their customers who have Cigna coverage.


• Interpret claims information and billing procedures, and assist the provider with any claim processing issues.


• Provide follow-up on incoming inquiries via FAX, phone, mail, and email.


• Problem-solve to ensure exceptional customer service.


• Stay abreast of department updates to provide accurate information.

The position is considered entry-level within Cigna. The work environment is structured. A typical workday consists of sitting at a desk answering inbound calls for the majority of the day. Each employee is scheduled a thirty minute lunch and two fifteen minute breaks per day. Occasional outbound calls may be necessary for issues requiring follow-up.

Skills

• Customer Service experience.


• Ability to maintain a professional and positive image to external customers.


• Candidate must possess superb interpersonal communication skills.


• Effective listening and organizational skills, with the ability to manage multiple tasks.


• Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems.


• Ability to type effectively and have strong PC skills.


• Must be a current Express Scripts or Cigna contractor

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.