SENIOR BENEFITS COORDINATOR at Total Quality Logistics in Cincinnati, Ohio

Job Description:

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.


Position Title: SENIOR BENEFITS COORDINATOR
Location: Cincinnati, Ohio, USA
Category: Human Resources/Legal
Job ID 5628

DESCRIPTION & REQUIREMENTS:

About the role:

As a Senior Benefits Coordinator for TQL, you will help support the administration of company benefits with a heavy emphasis on leave processing. You will be responsible for becoming a subject-matter-expert on all benefit plans and be able to answer all inquiries to ensure we consistently provide world-class HR services throughout the company.

What’s in it for you:

• $24-$29/hour base pay depending on experience
• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401 (k) with company match
• Reimbursement for continuous education and certifications
• Advancement opportunities within a robust HR department
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Administer leave of absence process within Workday, using critical thinking to recommend how leave issues should be addressed and administered in compliance with applicable laws and policies
• Maintain accurate records of leave requests, approvals, and related communications
• Generate reports on leave trends and usage for HR leadership
• Provide excellent customer service by addressing questions regarding leave of absences and benefit enrollment questions
• Work alongside the Benefits team and other HR staff to provide resolution to benefit related issues
• Clearly communicate benefit plans, changes and guidelines to new and current employees
• Assist with the new hire Benefits class
• Maintain confidentiality as it relates to Protected Health Information (PHI)
• Follow processes and checklists to ensure time-sensitive documents are processed thoroughly and within the stated timeframes
• Audit monthly claims data from various vendors
• Ensure compliance with federal and state regulations (e.g., ACA, FMLA, ERISA, HIPAA)
• Provide guidance and support to employees on benefits options, eligibility and claims
• Manage benefits enrollment, changes, and cancellations for employees and their dependents
• Create and distribute benefits materials such as benefit guides, FAQs and newsletters to keep employees informed
• Lead open enrollment process, ensuring timely communication, employee education and accurate data collection
• Manage special benefit programs (e.g., wellness programs, wellness challenges or employee assistance programs)
• Work with HRIS (Human Resource Information System) to ensure accurate data entry and integration with benefits systems
• Manage or participate in benefits-related audits or special projects
• Provide guidance and mentorship to junior benefits coordinators or HR team members
• Assist with training new employees on benefits systems, policies and procedures

What you need:

• Bachelor's degree in HR or related field preferred but not required
• 2+ years in benefits or leave administration
• Proficient in Excel (VLOOKUP, pivot tables) and HRIS (Workday a plus)
• Strong attention to detail and ability to resolve benefits-related issues
• Experience managing benefits projects, open enrollment, or new plan implementations
• Exceptional communication, organizational, and problem-solving skills
• Ability to maintain confidentiality, manage multiple tasks, and meet deadlines

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com



Equal employment opportunity, including veterans and individuals with disabilities.

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