Dispatch Manager - IMC Treasure Valley, ID at Staker & Parson Companies in EAGLE, Idaho

Job Description:

Job ID: 509967

Idaho Materials & Construction, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

This position is responsible for overseeing and managing the dispatch/transportation process working with the logistics staff and company locations to assure all deliveries are done accurately and timely. This position will also be responsible for reviewing current transportation procedures and analyzing freight costs.

Key Responsibilities (Essential Duties and Functions)

• Maintain and review master dispatch/delivery schedule


• Supervise and evaluate all dispatch operations, assigned personnel and company drivers


• Hire and discipline company drivers


• Perform daily logistics planning for all locations


• Ensure drivers hours are within DOT regulations


• Ensure adequate staffing and scheduling of dispatchers and drivers


• Ensure select carriers are responding to the daily customer service requirements


• Oversee processing of pick lists and ship tickets


• Communicate with sales force and customers on delivery changes or challenges


• Manage and analyze the cost of transportation expenses


• Implement company policy programs and understand Government rules and regulations


• Coordinate multiple destination loads in a timely manner


• Oversee load planning process working with our transportation management system


• Investigate billing/ticketing issues for Accounting department


• Keep current with changes in fuel surcharges


• Coordinate repairs and safety issues with fleet manager


• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Excellent computer skills and proficient in Word, Excel, Outlook, etc., and knowledge of current operating systems and office suites


• Able to work independently with attention to detail


• Able to create (and work effectively in) a team environment


• Able to respond to stressful situations and customers in a professional, courteous manner


• Able to read maps


• Ability to effectively prioritize assignments to meet long-term and short-term deadlines


• Excellent organizational skills


• Able to write reports, document findings, and procedures, and to effectively present information and respond to questions from groups of managers, clients, customers, and the public


• Able to work various times during day, night or weekend hours, at various locations

Education/Experience

• High school diploma or general education degree (GED) preferred.


• Management and/or supervisory training


• A solid understanding of industry regulations


• 2+ years' experience in customer service or dispatch operations


• Strong negotiation skills, analytical and problem solving ability


• Good time management skills and the ability to multi-task


• Basic knowledge of accounting, purchasing, sales, marketing, or related field


• Strong organizational, communication and people skills

Language Skills

• Able to effectively communicate in verbal and written form to employees, management, executives, and clients


• Excellent phone etiquette, speaking voice and professional appearance


• Ability to read and comprehend instructions, correspondence, and memos.

Reasoning Ability

• Able to identify, define and resolve problems, collect data, establish facts, and draw valid conclusions


• Able to interpret an extensive variety of instructions in mathematical, written, or oral form

• Able to deal with several abstract and concrete variables


• Able to interpret written and oral instructions, and to read, analyze and interpret, operating & maintenance instructions or regulations

Computer Skills

• To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software.


• Should be comfortable using Windows Operating system. Microsoft Office apps such as Outlook, Excel, Word, and PowerPoint.

Certificates, Licenses, Registrations

• Valid Driver's License

Key Competencies

• Customer Service - Manages difficult or emotional employee situations; Responds promptly to employee needs; Responds to requests for service and assistance; Meets commitments.


• Teamwork - Contributes to building a positive team spirit.


• Judgment - Exhibit's sound and accurate judgment.


• Planning/Organizing - Uses time efficiently.


• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.


• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.


• Adaptability - Adapts to changes in the work environment; Change's approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.


• Attendance/Punctuality - Is consistently at work and on time.


• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.


• Initiative - Asks for and offers help when needed.


• Innovation - Generates suggestions for improving work.


• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance


• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, climb, and use hands to signal and handle equipment. The employee is frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move anywhere up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually moderate to loud.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay


• Comprehensive medical, dental and disability benefits programs


• Group retirement savings program


• Health and wellness programs


• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Idaho Materials & Construction, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability