Senior Clinical Scheduler at Partner's Healthcare in Waltham, Massachusetts

Job Description:

Site: The General Hospital Corporation


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


MGH Waltham Orthopaedics



Job Summary
The Senior Clinical Scheduler position offers exposure to the clinical, operative, and academic aspects of the Orthopedic Surgery Department. This position offers terrific opportunities to both work with expert Orthopaedic surgeons and contribute to cutting-edge innovations, while helping ot manage a surgeon's practice.


Working independently, the Senior Clinical Scheduler will provide administrative support to health care providers within an ambulatory setting. They will be responsible for the management of all surgical scheduling/booking and all outpatient clinic schedules for orthopaedic surgeons/providers, as well as managing clinical operations within the practice. They will be expected to function independently in a fast-paced surgical clinic.


The ideal candidate possesses expert knowledge in all information systems relevant to the position. Having a clinical background is preferred. The ideal candidate demonstrates superior organizational skills, is detail oriented, and is well informed of all programs, services and procedures related to the work of the Service they support.



Qualifications


Education
High School Diploma or Equivalent required


Can this role accept experience in lieu of a degree?
No


Experience:
Related work experience in a medical office or health care setting 2-3 years required experience working with Epic 2-3 years preferred


Knowledge, Skills and Abilities
- Basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.
- Excellent customer service skills.
- Strong communication, interpersonal and team skills.
- Ability to exercise judgment in dealing with sensitive, confidential information.
- Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
- Ability to handle a high volume of calls and work in a fast-paced environment.
- Requires ability to translate the request of the patient or referring office into the appropriate action - appointment scheduling or cancelling, message to the provider, update insurance or demographic information - using the tools and protocols available.
- Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.



Additional Job Details (if applicable)



Remote Type


Onsite



Work Location


52 Second Avenue



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.