Customer Service Agent - FCA, PT Seasonal at Unifi Aviation LLC in Kalispell, Montana

Job Description:

General information

Job Title

Customer Service Agent - FCA, PT Seasonal

Date

Thursday, April 17, 2025

State

Montana

City

Kalispell

Base Pay Rate:

$ 18.00

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

This job posting is for a Seasonal/Part-Time position from May through September. Unifi Aviation in Kalispell, Montana is a ground handling business partner with Avelo, Delta, and United Airlines. We are seeking reliable, punctual, and detail-oriented individuals to assist with aircraft cabin cleaning duties and with passengers requesting wheelchair assistance through the airport and boarding/deplaning aircraft. Upon conclusion of the Summer Season, agents may be offered permanent year-round employment based on their individual summer performance.

Responsibilities

• Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys, and lavatories.

• Helps prepare the cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys, and lavatories.

• Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc.

• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

• Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance.

• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.

• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software.

Qualifications

• Have the flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime.

• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.

• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.

• Must be at least 18 years of age.

• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must complete ramp and SIDA training to obtain airport authority identification security.

Benefits

• Flight Benefits - exclusive travel privileges for yourself and your family with Delta and United Airlines

• Competitive pay with daily access to earned wages

• 401k company match upon eligibility

• Exclusive discounts and additional wellness program

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."